Jetstar Japan (GK) Award Tickets

  • *Award bookings must be made with the JMB International Award Reservations Desk/JMB Center.

Important Information

Jetstar Japan requires that all passengers, including children and infants travelling with an adult, provide valid photographic identification. Expired identification will not be accepted. Accepted forms of photographic identification include:
Juki-card with photo (Basic Resident Register Card), valid passport, driver's license, student identification

Deadlines for Award Reservations

Award reservations will be accepted by phone from 10:00 (Japan time), 330 days prior to flight departure (not including the day of departure) until 24 hours prior to the departure of the first flight sector (departure city time).

    If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

  • *Depending on the partner airline, award bookings may be accepted within 300 days prior to the date of departure.
  • *Awards for partner airlines must be requested after all flights in the itinerary are open for booking.

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How to Request Awards

By phone

Find a JMB International Award Reservations Desk/JMB Center

  • *GK Domestic Award Tickets cannot be booked via domestic reservation services, the JAL website, or the JMB Domestic Award Reservations Desk.
  • *Effective from November 16, 2017, requests made by phone will be subject to a Ticket Service Fee per ticket.

    otherwindowTicket Service Fee

Reminders when Making Reservations

At the time of making your reservation, you must have the total amount of mileage required for award redemption in your JMB account. If you do not have enough miles, you will not be able to make a reservation.

  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation.

Reminders when Requesting and Collecting Awards

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