oneworld Award Tickets

  • *Award bookings must be made with the JMB International Award Reservations Desk/JMB Center of your membership region.

Important Notice

airberlin has announced to cease all flights on/after October 28, 2017.
New award bookings for airberlin are not acceptable.

Changes to Award Tickets after Mileage Redemption


  Request by phone
E-tickets 12:00 noon (*1), two days prior to the date of departure (of the old or new itinerary, whichever is earlier) (counting from one day before the departure date)
Paper tickets Seven days prior to the reserved departure date or the new departure date (whichever comes first).
  • *1Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.
    If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
  • *When making a reservation change for an e-ticket, the ticket must be re-validated or re-issued to reflect the new reservation.
  • *When making a reservation change for a paper ticket, the ticket must be re-issued to reflect the new reservation.
  • *Effective from November 16, 2017, changes made by phone will be subject to a Ticket Service Fee per ticket.

    otherwindowTicket Service Fee

Not Permitted

Changes to the traveler's name, the airline carrier, the flight sector, the class of service, the routing, reversing the direction of travel, and exchanges to other awards are not permitted.

  • *The Mileage Reinstatement Service for Unused Awards is available when canceling an unused upgrade award after mileage deduction. JMB members are responsible for all the mailing costs of award tickets sent to the opens in new windowJMB International Award Reservations Desk /JMB Center of your membership region.
  • *oneworld Award Tickets cannot be changed to waitlisted reservations or to open tickets. A ticket can only be changed to a flight that has available award seats.
To Page top