oneworld Award Tickets

  • *Award bookings must be made with the JMB International Award Reservations Desk/JMB Center.

Important Notice

airberlin has announced to cease all flights on/after October 28, 2017.
New award bookings for airberlin are not acceptable.

Changes to Award Tickets after Mileage Redemption (Ticket Issuance)

Permitted

Changes of flight date and flight number are permitted subject to the following conditions.

  Before the commencement of travel After travel has commenced
Deadline for reservation changes by phone Until flight departure (of the old or new itinerary, whichever is earlier) Until flight departure (of the old or new itinerary, whichever is earlier)
Ticket change conditions Changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued. Changes are permitted if the new itinerary is within 1 year from the date of commencement of travel.
  • * You may be requested to pay for any difference that arises in fuel surcharges, insurance surcharges, or other applicable charges.
  • * Effective from November 16, 2017, changes made by phone will be subject to a Ticket Service Fee per ticket.

    otherwindowTicket Service Fee

  • *The following reservations are not accepted on the JAL website. For assistance, please contact the opens in new windowJMB International Award Reservations Desk/JMB Center no later than 24 hours (departure city time) before the departure of your flight.
    • When you wish to change your reservation to a seat that is available in a lower class of service than booked (the difference in miles between the higher and lower class will not be refunded)
    • When a flight sector was ticketed at a mileage level required for a higher class of service than booked and you wish to change to a seat that is available in the ticketed higher class of service. opens in new windowConditions for changing partner airline award reservations on the JAL website.

Not Permitted

Changes to the traveler's name, the airline carrier, the flight sector, the class of service, the routing, reversing the direction of travel, and exchanges to other awards are not permitted.

  • *The Mileage Reinstatement Service for Unused Awards is available when canceling an unused upgrade award after mileage deduction. JMB members are responsible for all the mailing costs of award tickets sent to the opens in new windowJMB International Award Reservations Desk/JMB Center.
  • *oneworld Award Tickets cannot be changed to waitlisted reservations or to open tickets. A ticket can only be changed to a flight that has available award seats.

Mileage Reinstatement Service for Unused Awards

After an award has been booked, the mileage used for the award can only be reinstated for totally unused awards by paying the refund charge. All reinstated mileage must be returned to the JMB account from which it was redeemed. More information can be found here.

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