oneworld Award Tickets

  • *Award bookings must be made with the JMB International Award Reservations Desk/JMB Center.


  • For the requests made on/after 9:00 (Japan Time) November 20, 2018, new required mileage will be applied for oneworld Award Ticket (Effective for new bookings).

Deadlines for Award Reservations

Award reservations will be accepted by phone from 10:00 (Japan time), 330 days prior to flight departure (not including the day of departure) until 24 hours prior to the departure of the first flight sector (departure city time).
If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

  • Depending on the partner airline, award bookings may be accepted within 330 days prior to the date of departure.
  • Awards for partner airlines must be requested after all flights in the itinerary are open for booking.

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How to Request Awards

Reminders when Making Reservations

At the time of making your reservation, you must have the total amount of mileage required for award redemption in your JMB account. If you do not have enough miles, you will not be able to make a reservation.

  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation/request.

Reminders when Requesting and Collecting Awards

  • The procedure for collecting your award ticket is same as for JAL International Award Tickets.
  • All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued.
  • Waitlists and advance seat selections are not permitted.
  • Please note the JMB partner airline rules for unaccompanied minor (s) under 15 years of age.
  • On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
    The JMB International Award Reservations Desk/JMB Center cannot accept pre-orders for such products and services offered by other partner airlines.
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