oneworld Award Tickets

  • *Award bookings must be made with the JMB International Award Reservations Desk/JMB Center of your membership region.

Important Notice

Effective from September 1, 2017(Japan time), new award bookings for oneworld award which includes AB/HG flights will not be accepted.
Award tickets are valid as booked.

Deadlines for Award Reservations

Award bookings will be accepted by phone from 10:00, 330 days prior to the date of flight departure until 12:00 (*), 2days prior to the departure date.

  • *Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.
    If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
  • Depending on the partner airline, award bookings may be accepted within 330 days prior to the date of departure.
  • Awards for partner airlines must be requested after all flights in the itinerary are open for booking.

How to Request Awards

By phone

JMB International Award Reservations Desk/JMB Center of your membership region

opens in new windowFind the JMB Award Reservations Desk/JMB Center of your membership region.

  • *Effective from November 16, 2017, requests made by phone will be subject to a Ticket Service Fee per ticket.

    otherwindowTicket Service Fee

Reminders when Requesting and Collecting Awards

  • The procedure for collecting your award ticket is same as for JAL International Award Tickets.
  • All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued.
  • Waitlists and advance seat selections are not permitted.
  • Please note the JMB partner airline rules for unaccompanied minor (s) under 15 years of age.
  • On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
    The JMB International Award Reservations Desk cannot accept pre-orders for such products and services offered by other partner airlines.
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