Award bookings will be accepted by phone from 10:00, 330 days prior to the date of flight departure until 12:00 (*), 2days prior to the departure date.
*Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.
If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
Depending on the partner airline, award bookings may be accepted within 330 days prior to the date of departure.
Awards for partner airlines must be requested after all flights in the itinerary are open for booking.
How to Request Awards
JMB International Award Reservations Desk/JMB Center of your membership region
On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
The JMB International Award Reservations Desk cannot accept pre-orders for such products and services offered by other partner airlines.