In-flight Wi-Fi Coupon Awards How you fly is changing. Towards a freely connected sky.

JAL Domestic Flights In-flight Wi-Fi "Flight Plan" coupon : 2 Coupons

1,200 miles
  • A fee-based, in-flight Wi-Fi connection service that supports passengers' smartphones, notebook computers and other wireless LAN devices.
    Upon connection through Wi-Fi, you will be able to enjoy browsing the web, checking your email, and updating social media networks.
    Each electronic coupon entitles you to unlimited Wi-Fi access during your flight.
    Your promotion code will be sent to your JMB-registered address.
    Available routes
    • * For further details on how to use the service, please see the on-board leaflets in the seat pockets.

How to use

Apply

International Flights In-flight Wi-Fi  "Flight Plan" coupon : 1 Coupon

2,000 miles
  • A fee-based, in-flight Wi-Fi connection service that supports passengers' smartphones, notebook computers and other wireless LAN devices.
    Upon connection through Wi-Fi, you will be able to enjoy browsing the web, checking your email, and updating social media networks.
    Each electronic coupon entitles you to 24 hours of Wi-Fi access (24 hours from your first login).
    Your promotion code will be sent to your JMB-registered address.
    Available routes
    • * For further details on how to use the service, please see the on-board leaflets in the seat pockets.

How to use

Apply

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How to use the service on JAL Domestic Flights

Steps to take before flight departure

Step1

Please switch your device to Airplane Mode (*) before the cabin doors are closed for departure.

(*) This setting has different names depending on the device and carrier. Other names include Self Mode, OFF Mode, Offline Mode, Flight Mode, and Personal Mode.

Using the service during your flight

Step2

Turn on Wi-Fi on your device.

Please configure your device as follows.
iPhone / iPad / iPod Touch Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"
Android Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"

Step3

On your "Connect to wireless network" screen, please select "gogoinflight".

Step4

When you open your browser, the In-flight Wi-Fi site will automatically be displayed.
* If the page does not appear, type "airborne.gogoinflight.com" directly into your browser's address bar and click the enter key.
Select "Flight Plan" and enter your coupon code to enjoy your in-flight internet connection.

(*) Safari,Google Chrome,Internet Explorer,Firefox

  • ■ A (free) Gogo user account is required to use this coupon.
  • ■ Although you can create a new account during your flight, this process may take some time depending on the network situation. We recommend that you create your account before flight departure.

How to use the service on JAL International Flights

Steps to take before flight departure

Step1

Please switch your device to Airplane Mode (*) before the cabin doors are closed for departure.

(*) This setting has different names depending on the device and carrier. Other names include Self Mode, OFF Mode, Offline Mode, Flight Mode, and Personal Mode.

Using the service during your flight

Step2

Turn on Wi-Fi on your device.

Please configure your device as follows.
iPhone / iPad / iPod Touch Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"
Android Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"

Step3

On your "Connect to wireless network" screen, please select "JapanAirlines".

Step4

When you open your browser, the In-flight Wi-Fi site will automatically be displayed.
Enter the user name and password provided to you and enjoy your in-flight internet connection.

(*) Safari,Google Chrome,Internet Explorer,Firefox

* For further details on how to use the service, please see the on-board leaflets in the seat pockets.

Notices
  • In-flight Wi-Fi service is offered using communication satellites. For this reason, your network connection may be unreliable or unavailable, depending on the time and location of the aircraft.
  • Some lags in speed might occur when downloading or streaming videos.
    Wi-Fi network may be congested due to heavy demand.

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Information

<For inquiries about registering an account, internet access, or other inflight Wi-Fi service questions>

■For Japanese domestic flights
Gogo Customer Support (7:00 a.m. - 11:00 p.m.)
Web chat: https://www.gogoair.com/contact-us
Phone: 0034-800-600187* (Japanese and English available) *Toll free (not accessible from IP phones)
Email: support@gogoair.co.jp (Japanese) / customercare@gogoair.com (English)

■For international flights
T-Mobile Customer Support (available 24 hours a day)
Phone: 0034-800-401148
(toll-free from Japanese domestic phones but not accessible from IP phones)
+86-1059240079
(when calling internationally; international calling rates apply)
Email: hotspot@t-systems.com

<For inquiries about In-flight Wi-Fi Coupon Awards>

In-flight Wi-Fi service desk
freedial 0120-251-750 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays
Please use the following number when calling from mobile phones, or from outside Japan. [toll call]
03-6745-7796 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays

For JMB members in regions other than Japan, please contact the JAL Mileage Bank Center of your region.

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