A fee-based, in-flight Wi-Fi connection service that supports passengers' smartphones, notebook computers and other wireless LAN devices.
Upon connection through Wi-Fi, you will be able to enjoy browsing the web, checking your email, and updating social media networks.
Each electronic coupon entitles you to unlimited Wi-Fi access during your flight.
In February, customers with unused coupons will be identified. These applicable customers will be sent an email informing them that inflight Wi-Fi will be offered free of charge and that their miles will be refunded to their respective JMB accounts.
In early March, 1,200 miles will be credited to each applicable customerís JMB account.
Starting from February 1, inflight Wi-Fi will be offered free of charge on all domestic flights operated on JAL SKY NEXT aircraft. In connection with this free Wi-Fi access, In-Flight Wi-Fi Coupon Awards will be discontinued for domestic flights accordingly.
Please switch your device to Airplane Mode (*) before the cabin doors are closed for departure.
(*) This setting has different names depending on the device and carrier. Other names include Self Mode, OFF Mode, Offline Mode, Flight Mode, and Personal Mode.
Turn on Wi-Fi on your device.
Please configure your device as follows.
|iPhone / iPad / iPod Touch||Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"|
|Android||Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"|
On your "Connect to wireless network" screen, please select "JapanAirlines".
When you open your browser, the In-flight Wi-Fi site will automatically be displayed.
Enter the user name and password provided to you and enjoy your in-flight internet connection.
(*) Safari,Google Chrome,Internet Explorer,Firefox
* For further details on how to use the service, please see the on-board leaflets in the seat pockets.
For inquiries about registering an account, internet access, or other inflight Wi-Fi service questions
For Japanese domestic flights
Gogo Customer Support (9:00 a.m. - 7:00 p.m.)
Web chat: https://www.gogoair.com/contact-us
Phone: 0120-907-754* (Japanese and English available) *Toll free (not accessible from IP phones)
Email: firstname.lastname@example.org (Japanese) / email@example.com (English)
For international flights
T-Mobile Customer Support (available 24 hours a day)
(toll-free from Japanese domestic phones but not accessible from IP phones)
(when calling internationally; international calling rates apply)
For inquiries about In-flight Wi-Fi Coupon Awards
In-flight Wi-Fi service desk
0120-251-750 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays
Please use the following number when calling from mobile phones, or from outside Japan. [toll call]
03-6745-7796 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays
For JMB members in regions other than Japan, please contact the JAL Mileage Bank Center of your region.