JAL International Upgrade Awards

Important information

Changes / Refunds after Mileage Redemption

  • Reservation changes
    Changes to upgrade award reservations are not permitted. If you wish to change your reservation, you must cancel and refund your existing upgrade reservation and then make a new upgrade reservation.
  • Cancellations / Refunds
    If you refund your unused upgrade award, the refund charge will not be incurred.
    • *Mileage cannot be reinstated if you fail to board your reserved flight.
    • *Mileage cannot be refunded to your account if it has already expired by the time you request to have it reinstated.
    • *The Mileage Reinstatement Service for Unused Awards for Unused Awards is available when canceling an unused upgrade award after mileage deduction.

Deadline for Cancellations / Refunds

  • Deadline for cancellations / refunds : 
  • One day prior to the departure of your upgrade award flight (*).
    • *Until the end of business hours of call centers in each region.

Exceptions :

  • When you change your booked Premium Economy upgrade award to a Business Class upgrade award at the airport on the day of departure.
  • When you cancel the purchased ticket, or change your reservation.
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