JAL International Upgrade Awards

Important information

Deadlines for Award Reservations

Award reservations will be accepted from 10:00 (Japan time), 330 days prior to flight departure.

  Reservations made on the JAL website Reservations made by phone
Japan Region 12:00 *1, one day prior to the departure date of the outward journey or return journey
  • *In the case of waitlisted reservations, by 12:00 *1, one day prior to the departure date (of the first flight sector)
19:00 *2, one day prior to the departure date of the outward journey or return journey
  • *In the case of waitlisted reservations, by 17:30 *1, one day prior to the departure date of the outward journey or return journey
American Region
Europe, Middle East & Africa Region
Asia & Oceania Region
23:59 *1, two days prior to the departure date of the outward journey or return journey
  • *In the case of waitlisted reservations, by 23:59 *1, four days prior to the departure date (of the first flight sector)
12:00 *1, one day prior to the departure date of the outward journey or return journey
  • *1Japan Region is based on Japan time. American Region is based on US Pacific time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Hong Kong time.
  • *2Japan Region is based on Japan time. American Region is based on US Pacific time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.
    • *For the American Region and Europe, Middle East & Africa Region Call Centers, if the deadline falls on a Saturday, Sunday, or national holiday, the deadline will be 12:00 on the previous business day. For the Delhi Office/Call Center, if the deadline falls on a Sunday or national holiday, the deadline will be 12:00 on the previous business day.
  • *Upgrade award information is stored electronically in your reservation record - no physical award will be issued. When checking in, please mention that you have already requested an upgrade award.
  • *For waitlisted reservations, please verify whether your seat has been confirmed when you check in at the airport. Mileage will be redeemed and the necessary arrangements to issue the award will be made once your flight has been confirmed.

opens in new windowAirport Upgrades for JAL International Flights may also be available.

How to Request Awards

Requests for upgrade awards are accepted via the JAL website or by phone.
Reservations are available starting from 330 days prior to the departure date of your itinerary's final returning flight sector.

On the JAL website

For members in the Japan Region

For members in regions other than Japan

To make a reservation, enter your JMB membership number and PIN to log in to your JMB account.
After logging in, proceed to the International Upgrade Award Reservation link found on the left-hand side of the JAL Mileage Bank page.

By phone

JMB International Award Reservations Desk/JMB Center of your membership region

Find the JMB Award Reservations Desk/JMB Center of your membership region:

Reminders when Requesting Awards

At the time of making your reservation (including waitlisted reservations), you must already have purchased your ticket, which is valid for use with an upgrade award.

When making your reservation, you must already have in your JMB account the total amount of mileage that is needed for the award.

  • If you do not have enough miles, you will not be able to make a reservation.
  • Miles will be deducted and the award issuance process will be started immediately upon completion of the award reservation/request.
  • Waitlists may be temporarily unavailable or closed for some flights.

    [Waitlisting on/after November 1, 2016]
    One waitlisted reservation will be permitted per one flight sector.
    If you have an Economy Class ticket that was purchased at a fare eligible for upgrade awards, waitlisting will be permitted for either Premium Economy Class or Business Class, but not for both. However, if you already have booked an upgrade award for a flight sector, waitlisting will not be permitted for that flight sector.

  • Priority waitlisting for award ticket reservations and upgrade award reservations will apply to JMB FLY ON status members (JMB Diamond, JGC Premier, JMB Sapphire, and JMB Crystal members) and JAL Global Club members.

Payment of Taxes and Other Fees

Amounts for the following air passenger duties differ according to cabin class. The difference in amount is required for every upgrade to Premium Economy Class or Business Class.

[As of June, 2017]

  • UK AIR PASSENGER DUTY:75GBP/78GBP* for departure from London.
    (Payment is not applicable to upgrades from Premium Economy Class to Business Class.)

    [Passengers under 16 years of age]
    Passengers under the age of 16 will be exempt from payment when traveling in Economy but will not be exempt when traveling in Premium Economy or Business. Accordingly, a payment of 150GBP/156GBP* is required for upgrades from Economy Class to Premium Economy Class/Business Class.

    • *Applies to tickets issued on/after March 17, 2017 for flights departing on/after April 1, 2018.
  • AIR PASSENGER SOLIDARITY TAX : 40.56 EUR for departure from Paris.
    (Payment for the tax difference is not applicable to upgrades from Economy Class to Premium Economy Class.)

Standard Services

  • Standard services such as advance seat selection on upgraded classes and airport lounge access for First and Business Class passengers also apply to award travel.

Note

  • If you are connecting between a flight operated by another airline (including codeshare flights with a JAL flight number) and a JAL-operated flight, the free baggage allowance for the upgraded class will not be applicable to the flight sector operated by the other airline.
  • If connecting from a flight operated by another airline, the free baggage allowance for the upgraded class will not be applicable when the baggage is through checked-in at other airlines' check-in counters.
  • To enjoy the upgraded class free baggage allowance service for the upgraded sector, you must check-in again at the transit airport counter.
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