JAL Group Airlines Domestic Award Tickets

JMB News & Special Offers

How to Check In at the Airport

On your flight date, please take the following steps.

  • *When the JMB member is traveling and forgets to bring his/her JMB membership card or JALCARD, the award ticket will be void and unusable.
  • *When the passenger is a family member of a JMB member, the JMB member must advise the passenger of the reservation number and order number in advance. If the passenger forgets to bring the reservation number and order number on the day of departure, he/she will be unable to use the award ticket.

Members who wish to use Touch&Go Boarding

Required items at the time of boarding (Please bring one of the following.)

  • JMB Card with IC or JALCARD with JAL-IC service function
  • Mobile device containing the JAL IC app (with the JAL IC Pocket app or JAL Touch & Go app downloaded and installed)
  • e-ticket itinerary/receipt (opens in new windowprinted from JAL's website)
  • *Please make sure to select seats beforehand.

For details on Touch&Go Boarding

Members who wish to use the Check-in and Ticketing Machine (KIOSK)

Required items at the time of boarding (Please bring one of the following.)

  • JMB Card or JALCARD
  • Mobile device containing the JAL IC app (with the JAL IC Pocket app or JAL Touch & Go app downloaded and installed)
  • e-ticket itinerary/receipt (opens in new windowprinted from JAL's website)
  • 8-digit order number (Alphanumeric characters displayed on the JAL website's reservation completion screen or reservation details screen. The order number is displayed only when making a new reservation on the JAL website for passengers other than the JMB member whose miles will be deducted)

For details on Check-in and Ticketing Machine (KIOSK)

Members who wish to use the ticketing counter

Required items at the time of boarding (Please bring one of the following.)

  • JMB Card or JALCARD
  • e-ticket itinerary/receipt (opens in new windowprinted from JAL's website)
  • 8-digit order number (Alphanumeric characters displayed on the JAL website's reservation completion screen or reservation details screen. The order number is displayed only when making a new reservation on the JAL website for passengers other than the JMB member whose miles will be deducted)
  • Identification of passengers (driver's license/health insurance card etc.) and reserved flight number and reservation number
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