JAL Group Airlines Domestic Award Tickets

JMB News & Special Offers

Deadlines for Award Reservations

Award reservations will be accepted no earlier than 9:30 (Japan time) on the same calendar day as the flight date, two months prior to departure (*1) and no later than four days prior to the departure date (Japan time).

  • *1When the same calendar day does not exist two months earlier, reservations will be accepted from the last date of the month two months prior to the departure date.
  • *Separate rules and conditions may apply to discount mileage award tickets and other promotions.

How to Request Awards

On the JAL website

For members in the Japan Region

For members in regions other than Japan

To make a reservation, log in to your JMB account and proceed to the Japan Domestic Award Ticket Reservation link found on the left-hand side of the JAL Mileage Bank page. (Reservations are subject to certain terms and conditions, including eligible itineraries.)

opens in new windowAmerican Region

opens in new windowEurope, Middle East & Africa Region

opens in new windowAsia & Oceania Region

By phone

JMB Domestic Award Reservations Desk/JMB Center of your membership region

Find the JMB Domestic Award Reservations Desk/JMB Center of your membership region:

opens in new windowJapan Region

opens in new windowAmerican Region/Europe, Middle East & Africa Region/Asia & Oceania Region

Reminders When Requesting Awards

  • At the time of making the reservation, you must already have in your JMB account the total amount of mileage that is needed for the award.
  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation/request.
  • Waitlisting is not permitted.
  • Award tickets for open itineraries cannot be issued. All flight sectors must be confirmed.
  • Please note that the number of seats for award travel may be limited, or may not be available at the time of reservation commencement.
    Seats may not be available for award use even if available for booking.
  • Once an award redemption has been completed, the number of flight sectors cannot be changed at a later transaction (such as changing from one flight sector to two flight sectors or vice versa).
  • For members in the Japan region who have registered to the JALCARD Family Program, awards redeemed by pooling family mileage may be used by the primary member, the primary member's spouse, the primary member's second-degree relatives, or the spouse of the primary member's brother/sister-in-law. For more details, please refer to the notes on redemption of awards using the JALCARD Family Program.
    notes on redemption of awards using the JALCARD Family Program.
  • *Separate rules and conditions may apply to discount mileage award tickets and other promotions.
  • *As the following passengers may need special arrangements, please contact the JMB Domestic Award Reservations Desk after completing your booking:
    If you are a member in a region other than Japan, please contact the JMB Center of your membership region.
    opens in new windowJMB Domestic Award Reservations Desk
    opens in new windowJMB Center
    (Please note that in some cases, these passengers may not be able to board due to operating aircraft.)
    • Passengers using Smile Support Services or JAL Priority Guest Support Services
    • Passengers travelling on JAC or RAC flights who will check in large or numerous pieces of baggage
  • *Please note the following if you will be making your request through the JAL website:
    • Miles will be deducted immediately from the account of the logged in member and the award ticket issuance process will be started immediately upon completion of the award reservation/request.
    • Up to four passengers can be booked in one transaction
      (maximum of four adults/children and two accompanying infants).
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