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"JAL
COUPON" awards can be used to make a full or part payment for the following
purchases at a JAL Group business. For details, please see "JAL COUPON Guide"
booklet (Japanese language only) which is sent along with JAL COUPONs after you
request the award.
JAL Coupons cannot be used at travel agencies.
JAL Coupons cannot be used for the payment of hotel stays and/or meals, which have been reserved through travel agencies (including online reservation and online travel agency).
No change will be returned if the amount of JAL COUPONs exceeds the purchase price.
| Eligible
Purchases |
Eligible
Locations |
International
Air Tickets
Japan Airlines (JAL), JALways |
JAL Group city ticket offices in Japan,
JAL Plaza Counter, domestic airport counters in Japan.
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Domestic Air Tickets
Japan Airlines (JAL), Japan Transocean Air (JTA), JAL Express (JEX), Japan Air Commuter (JAC), Hokkaido Air System (HAC), Ryukyu Air Commuter (RAC) |
JAL Group city ticket offices
in Japan, JAL Plaza Counter, domestic airport counters in Japan.
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Domestic Ticket Assist Service*1 is available when JAL Group counters are not located close to your residence.
Limited to Japan domestic sectors of JAL Group Airlines.
Use of other airlines is not permitted regardless of the fare conditions when JAL Coupons are used as partial payment.
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In-flight
regular and duty-free items sold on the following flights :
Japan Airlines (JAL), JALways, Japan Transocean Air (JTA), JAL Express (JEX)
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JAL Coupons are not applicable for purchases of mail order items from the inflight magazines on domestic flights.
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Coupons cannot be used for JALSHOP mail order items. |
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While onboard JAL/JALways/JTA/JEX flights.
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Coupons
cannot be used on in-flight sales of JAL code- share flights operated by other
airlines. |
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Domestic
and Overseas JAL Group hotels
Hotel stay (room rate only)and meals
 Method of usage of JAL Coupon at JAL HOTELS |
Nikko Hotels International (Japan & overseas properties), Hotel JAL City and designated restaurants and shops in the JAL Hotels.
Coupons can be used for meals at overseas JAL Hotels only when you are staying as a registered guest and payment for meals is charged to your room.
When you use JAL Coupon for payment of hotel stays and / or meals, hotel mileage/ hotel restaurant mileage will not be accumulated.
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Domestic &
International Package Tours
Domestic : JAL TOURS ("JAL STAGE", "FURARI"and "JMB Tours")
*Excludes JAL Dynamic Package
International :
JALPAK ("JALPAK"and "JMB Tours") |
JAL Plaza Counters :Yurakucho,Osaka
*JMB Tours are not available at JAL Plaza.
Please purchase them through mail order.
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| JAL logo goods · Travel goods |
JAL Plaza shop :Yurakucho and Osaka
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When JAL COUPON is used to make full or partial payment for purchase of goods, combination of JALCARD discount and JAL COUPON payment is not applicable. Return or exchange of goods is not permitted. |
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For passengers residing in regions where JAL Group counters are not available in your vicinity, tickets may be issued by sending your JAL coupons to us by mail.
For inquires, please contact  JAL Domestic Reservations.
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For Mail Order to purchase package tours and/or
international air tickets
You can contact the
numbers below to make purchases of package tours or international air ticket through
mail order by omitting the redemption process for JAL COUPON awards.
For Package Tours :
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JAL TOURS Rin·Rin Dial (for Domestic Tour Package)
050-3155-3333
(9:00-18:00 except 1/1-1/2) |
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JALPAK Rin·Rin Dial(for International Tour Package)
050-2017-1111
(9:00-18:00 except Last Sunday in November, Year -end and New Year Holidays) |
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JAL etravelplaza
Please click here.
(Available only in Japanese)
*You will need to input your JMB membership
number and PIN code.
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For International
Air Tickets :
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JAL Ticket Service
 0570-025-031*
(8:00-20:00 7days a week)
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
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A sample list of purchases/items for which JAL
COUPONs are not eligible :
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Domestic
tickets which do not specify the name of the passengers such as 6-trip multiple
trip tickets etc.; taxes and airport fees involving international travel; JALSHOP
mail order items; JAL Gift; any items purchased at the following JAL Group companies:
JALCARD, JAL Plaza, Blue Sky, JAL/DFS Duty Free Shoppers, etc. |
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Tickets purchased only through JAL website. |
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Tour products that make use of flights other those of the JAL Group Airlines. |
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JAL Dynamic Package products |
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Tour products planned and operated by JAL Sales. |
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| Mileage can be redeemed from 20,000 miles (30,000yen
equivalent) at 10,000 mile (15,000yen equivalent) increments. |
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The validity will be good for 13 full months and starts from the first month following the month in which the mileage was exchanged into the JAL COUPONs. Please take note of the actual validity that is printed on the front of each JAL COUPONs. Please be aware that once the JAL COUPONs have expired they cannot be used under any circumstances.
Example: JAL COUPONs redeemed in May2008 are valid until June 30, 2009.
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No change in either cash or mileage will be given if the amount of JAL COUPON exceeds the purchase price. There are some restrictions applied to persons who can use JAL COUPONs and locations where members can use JAL COUPONs and when you return purchased items, etc.
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The individuals who can use JAL COUPONs are specified in our JMB 'Rules & Conditions' Item 2. In case an individual other than the member will use the award, the user may be asked to show proof of relationship to the member.
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• Please make sure you have enough mileage in you JMB account by checking the balance.
• Request for JAL COUPONs can be made by dialing our Automated Telephone Service or via JAL's website.
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JAL's website*(Available in Japanese only)
24-hour Automated Telephone Service*: (Available in Japanese only)
*You will need to input your JMB membership number, PIN and number of miles you wish to redeem. The maximum amount of mileage that can be redeemed at 1 time is 100,000 miles.
※JAL Mileage Bank Center, JMB Domestic/International Award Reservations Desk, JAL Domestic/International Flight Reservation Center, JAL Group city ticket counter, airport ticket counter cannot accept the request for JAL COUPONs.
※Expedite Service cannot be used.
◆JAL COUPONs will be sent only to your JMB registered address in Japan. The coupons will be sent via registered mail only.
※Note that normally it will take approximately 1 week to receive your coupons once you have requested them.
However, it may take 2 or 3 weeks if requested in January this year. We suggest you request your awards as much in advance as possible.
◆JAL COUPONs cannot be reissued.
◆JAL COUPON is not transterable and cannot be sold.
◆Once mileage has been redeemed, it cannot be returned to your JMB account, nor can you exchange JAL COUPONs into other awards. This is regardless if your awards have not been sent or if your have not used them yet.
'Mileage Reinstatement Service' for Unused Awards cannot apply to JAL COUPONS.
◆Please note that the places and goods for which JAL IC COUPON is used differ from those of JAL COUPON.
◆No refund will be processed once JAL COUPON has been used.
◆No change will be given.
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Eligible Purchases / Locations
