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Redeeming Mileage JAL COUPON Awards

Eligible Purchases / Locations

"JAL COUPON" awards can be used to make full or partial payments for the following purchases. For details, please refer to "JAL COUPON Guide" booklet which is sent along with JAL COUPONs after JAL COUPON Award redemption.

JAL Coupons cannot be used at travel agencies.
JAL Coupons cannot be used for the payment of hotel stays and/or meals, which have been reserved through travel agencies (including online reservation and online travel agencies).
No change will be returned if the amount of JAL COUPONs exceeds the purchase price.

Eligible Purchases Eligible Locations
International Air Tickets
Japan Airlines (JAL)
JAL Group city ticket offices in Japan*1, JAL Plaza Yurakucho Counter*1, domestic airport counters in Japan*1. Purchase through telephone *2 (Reservation and Information).
  • * Please note that there are certain counters, which do not handle international air tickets.
  • Ticket purchase omitting the JAL COUPON redemption process is also available for reservation through telephone (Reservation and Information) and at JAL PLAZA Yurakucho counter.
  • * Coupons cannot be used for reissuance of non-JAL Group Airline's ticket.
  • - Ticketing Service Fee will apply to international tickets.
  • *1 4,320JPY (Tax included)
  • *2 2,160JPY (Tax included)
Domestic Air Tickets
Japan Airlines (JAL), Japan Transocean Air (JTA), Japan Air Commuter (JAC), Ryukyu Air Commuter (RAC)
JAL Group city ticket offices in Japan, JAL Plaza Yurakucho Counter, domestic airport counters in Japan. Purchase through telephone (Reservation and Information).
  • Ticket purchase omitting the JAL COUPON redemption process is also available for reservation through telephone (Reservation and Information) and at JAL PLAZA Yurakucho counter.
  • * Use of other airlines is not permitted regardless of the fare conditions when JAL Coupons are used as partial payment.
  • * For passengers residing in regions where JAL Group counters are not available in your vicinity, tickets may be issued by sending your JAL coupons to us by mail.
    For inquires, please contact JAL Domestic Reservations.
Domestic & International Package Tours
JALPAK
JAL Plaza Yurakucho Ticket Office
*JMB Tours(excluding web exclusive tours) are available at JAL Plaza.
JALPAK Rin-Rin Dial
Domestic:
(050-3155-3333 / within Japan)
International:
(050-2017-1111 / within Japan except October 12, December 31 - January 2.)
In-flight regular and duty-free items sold on the following flights :
Japan Airlines (JAL), Japan Transocean Air (JTA)
  • * JAL Coupons are not applicable for purchases of mail order items from the inflight magazines on domestic flights.
While onboard JAL/JTA flights.
  • * Coupons cannot be used on in-flight sales of JAL code- share flights operated by other airlines.
  • * In-flight sales may not be available on some routes or flight sectors.
Domestic and Overseas JAL Group hotels
Hotel stay and hotel restaurant use

Method of usage of JAL Coupons at JAL HOTELS
Nikko Hotels International (Japan & overseas properties), Hotel JAL City and designated restaurants and shops in JAL Hotels.
Hotel restaurant mileage will not be accumulated for payments made by JAL COUPONs.
Onsen Mile Partners "JAL COUPON Plan" accommodation and day use Eligible Onsen Ryokan details(Available in Japanese only)
* Eligible plan is limited to "JAL COUPON Plan".
* The amount paid by this coupon is ineligible for Onsen Mile accumulation.
JAL logo goods ・Travel goods JAL Plaza Yurakucho Shop
  • * When JAL COUPON is used to make full or partial payment for purchase of goods, combination of discount (JALCARD discount etc) and JAL COUPON payment is not applicable. Return or exchange of goods is not permitted.
JAL DUTYFREE Items * When JAL COUPON is used to make full or partial payment for purchase of goods, combination of discount (JALCARD discount etc) and JAL COUPON payment is not applicable. Return or exchange of goods is not permitted.
JALUX Mail-Order Items (catalog)
JAL SHOP (mail-order), JAL World Shopping Club, FLIGHT SHOP, Gourmet First Class
* JAL COUPONs will be accepted from September 1, 2013.
Only orders through mail (post) is accepted.
*Mail-order items can only be delivered to addresses within Japan.
*Orders placed by phone, FAX or JAL Shopping (online) are not eligible.
*Eligible mail-order catalogs are "JAL SHOP (mail-order)", "JAL World Shopping Club", "FLIGHT SHOP" and "Gourmet First Class".
*Only orders through mail (post) is accepted (orders placed by phone, FAX or online are not eligible).
Please send order forms along with JAL COUPONs by registered mail. JAL COUPONs must arrive by the validity of each coupon. Members are responsible for postage fees upon order.
*JAL COUPONs may not be used in combination with other discounts (ex. JGC member discount, etc.).
*There may be items that are not available for purchase.
*If payment are made by combination of JAL COUPONs and JAL CARD, JMB mileage accumulation will only be applicable to the paid amount by JALCARD.
*JAL COUPONs may not be used together with other coupons (es. exclusive coupons for JALUX stockholders etc.)
*"PETIT JALSHOP" items (mail-order by exclusive postcard order-form for in-flight sales items on JAL Group Domestic flights) are not eligible for payments by JAL COUPONs.
Airport Delivery Service
Rental Mobile Service (mobile phone, WiFi)
Coat/Hand Baggage Check Service
Narita Airport Terminal 2 (Departure, Arrival), Narita Airport Terminal 1 (Departure, Arrival), Haneda Airport International Terminal (Departure, Arrival), Kansai International Airport (Departure, Arrival), Chubu International Airport (Departure, Arrival).
* New Chitose Airport (Departure, Arrival) is not eligible.

* When JAL COUPON is used to make full or partial payment for purchase of goods, combination of discount (JALCARD discount etc) and JAL COUPON payment is not applicable.
* If you wish to combine "JAL Coupon" and other payment method, only cash can be used.
* It is not eligible for mileage accumulation.

[For Package Tours]

- JALPAK Rin・Rin Dial
Domestic:
050-3155-3333
(9:00-18:00 except January 1 - January 2)
  International:
050-2017-1111
(9:00-18:00 except October 12, December 31 - January 2.)

- JAL Plaza Yurakucho Counter

[For International Air Tickets , and Domestic Air tickets]

- JAL Reservation and Information 0570-025-121
 Press "1" for International Air tickets (8:00 - 19:00, 7 days a week).
 Press "2" for Domestic Air tickets (7:00 - 20:00, 7 days a week).
* The content of conversation with the customer may be recorded or monitored to ensure quality service.

- JAL Plaza Yurakucho Counter

[For JAL logo goods / Travel goods]

- JAL Plaza Yurakucho Shop

Required Mileage

Mileage can be redeemed for 10,000 miles (12,000yen equivalent) .
*A maximum of 100,000 miles may be redeemed for JAL COUPONs at one transaction.

Validity of JAL COUPONS

The validity will be valid for 13 full months and starts from the first month following the month in which the mileage was exchanged into the JAL COUPONs. Please take note of the actual validity that is printed on the front of each JAL COUPONs. Please be aware that once the JAL COUPONs have expired they cannot be used under any circumstances.
Example: JAL COUPONs redeemed in September 2012 are valid until October 31, 2013.

Restrictions To Use JAL COUPONS

No change in either cash or mileage will be given if the amount of JAL COUPON exceeds the purchase price. There are some restrictions applied to persons who can use JAL COUPONs and locations where members can use JAL COUPONs and when you return purchased items, etc.

Eligible persons who can use JAL COUPONS

The individuals who can use JAL COUPONs are specified in our JMB 'Rules & Conditions' Item 2. Only tickets and package tours under the eligible user's name can be purchased using JAL COUPONs. In case an individual other than the member will use the award, the user may be asked to show proof of relationship to the member.

How to Request / Redeem / Receive JAL COUPONS

JAL's website
24-hour Automated Telephone Service* (Available in Japanese only):0120-747-039 (Toll Free), 0570-025-055 (Toll), 03-5460-1111

  • *You will need to input your JMB membership number, PIN and number of miles you wish to redeem. The maximum amount of mileage that can be redeemed in one transaction 100,000 miles.
  • ※JAL Mileage Bank Center, JAL Domestic/International Flight Reservation and information, JAL Group city ticket counter, airport ticket counter cannot accept the request for JAL COUPON award issuance.

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