Eligible Rate
Mileage will be credited only when hotel room charges are paid directly to the hotel.
- * Group rates are not eligible for mileage credit. Also, discounted rates may not be eligible at certain hotels. Note that eligible rates for mileage credit are determined by each hotel and not by the JAL Mileage Bank. For details, please check with the individual hotel.
1.At the time of hotel check-in
Please present your JMB card or JALCARD and mention that you wish to receive mileage credit on your JMB account.
When checking into the following hotels, please show:
- Starwood Preferred Guest account number or membership card when you stay with Starwood Hotels & Resorts;
- Marriott Rewards® membership number or membership card when you stay with Marriott International hotels and The Ritz-Carlton® .
- Priority Club® Rewards membership card when you stay with InterContinetal Hotels Group;
2.At the time of hotel check-out
Please make sure you receive a hotel receipt made out in your name.
3.Mileage accumulated from hotel stays will be reflected in your account within 2-3 months.
Until your mileage has been credited to your account, please retain hotel receipts issued in your name.
 |
|
If you did not request mileage credit at the time of check-in, or you forgot to present your JMB card or JALCARD, or if you find a discrepancy in your Mileage records, you may request post-stay hotel credit by sending necessary documents to the JMB Center of your membership registration.
- * No mileage credit will be given for any hotel stay prior to enrollment. In addition, post-stay hotel credit requests over 6 months after the date of the hotel stay will not be accepted.
- * Documents sent to the JMB Center is non-returnable.Please retain a copy if necessary.
(For members in Japan region)
Post-Stay Hotel Credit Desk, JMB Center, Japan(TCI)
Nihon Seimei Sapporo Building, 1-1 Nishi 4 Chome, Kita 3 jo, Chuo-ku, Sapporo, Hokkaido, Japan 060-8788
(For members in regions other than Japan)
JMB Center of your membership registration
■ Necessary documents
- (1) Your hotel receipt (receipt must be in your name, check-in and check-out date, and rate per night)
- (2) A memo stating your name and JMB membership number
[Post-stay hotel credit for Starwood Hotels & Resorts]
At Starwood Hotels & Resorts, please make requests within 180 days from the end of hotel stay.
For post-stay hotel credit, please request below:
Starwood Preferred Guest
Ebisu Tokyu Building 2F 1-18-18 Ebisu, Shibuya-ku, Tokyo 150-0013 Japan
TEL: 0120-92-5212(Toll Free in Japan)/+81-3-5423-6068
Or, please find and contact your nearest office at
http://www.starwoodhotels.com/preferredguest/contact/index.html
[Post-stay hotel credit for Marriott International and The Ritz-Carlton]
At Marriott International and The Ritz-Carlton, you can make requests within 1 year from the end of the hotel stay after enrollment
in Marriott Rewards.
For post-stay hotel credit, please request below:
Marriott Rewards Customer Service
Urban Shinbashi Building, 7th Floor 4-5-1 Shinbashi, Minato-ku Tokyo 105-0004 Japan
TEL: +81-3-5405-1513
Or, please find and contact your nearest office at
Marriott Rewards Customer Service
E-mail: tokyomarriottrewards@marriott.com
[Post-stay hotel credit for Hyatt Hotels and Resorts]
At Hyatt Hotels and Resorts, you can make requests within 6 months from the end of hotel stay.
For post-stay hotel credit, please request below:
Hyatt Global Contact Centre - Japan
Dai 7 Akiyama Building 9F, Koujimachi, Chiyoda-ku, Tokyo 102-0083 Japan
TEL: +81-3-3288-1234(Calling from Tokyo 03 area, mobile phone, outside of Japan)
0120-512-343(Calling outside of Tokyo 03 area within Japan)
Or, please find and contact your nearest office at
- Home
- JAL Mileage Bank
