Carriage of Live Animals

Check precautions when transporting live animals (pets), the environment for air transportation, information on shipper's certification for live animals, etc.

Measures to transport live animals (pets)safely.

JAL Group has taken measures to transport live animals (pets) as safely as possible such as consulting specialists and veterinaries for their advice.

(1) We pay the greatest care in securing the environment for live animals (pets), such as keeping them inside an air conditioned room as much as possible, from acceptance to loading and from unloading to delivery.
(2) Japanese airports have checked available facilities near the airport in advance to provide prompt information on veterinarians when requiring consultation in an emergency, and hotels for pets. (excluding certain airports) Please understand that services may not be available depending on the office hours of the veterinarian, or business hours and conditions for accommodation (vaccine certificates may be required etc.) of the hotel for pets.

Environment of Air Transportation

We take the utmost caution to secure the appropriate environment for transporting live animals (pets). However, we would appreciate your understanding that the environment of air transportation may cause stress or have negative effects on live animals (pets) with respect to the following points. Pets may also feel stressful when they are separated from their owners.

(1) Temperature and humidity
The cargo compartment interior may be affected by the environment on the ramp(weather, temperature, etc.) when loading and unloading, and temperatures may be considerably high or low compared with outside temperatures. Also, as live animals (pets) will be suddenly exposed to the open air at unloading, it may suffer changes in temperature and humidity.
(2) Lights (brightness)
The cargo compartment interior is dark as lights are switched off during flight.
(3) Noise
In the cargo compartment, there will be the noise of equipment in operation during flight, take-off and landing, and wind roar such as that heard in the cabin (noise that is not audible on the ground).
(4) Air pressure
Air pressure inside the cargo compartment during flight is about 0.8 atmospheric pressure. This is said to be equivalent to air pressure at the peak of a 2000m mountain. Also changes in air pressure during ascent and descent may affect the ear.

Precautions to customers

We pay the greatest care in securing the environment for live animals (pets), such as keeping them inside or in the shade until loading, but due to the special environment of air transportation, please take care of the following points.

(1) JAL Group does not accept French Bulldogs and Bulldogs throughout the year, as they have difficulty in adjusting body temperature. (from July 20, 2007)
(2) As the environment may change to high temperatures and high humidity during transportation, some small dogs need special care as they have difficulty in adjusting their body temperature (e.g. give it plenty of water prior to transport). Especially, if several connection flights are used to reach the final destination, the hours from acceptance to delivery will be long. Be careful of the season and hours for transporting small dogs, snub nose dogs and aged dogs, which are vulnerable to the heat and cold.
(3) When transporting live animals (pets) during the summer (mainly from mid-July to mid-September), transport them in the cool morning and evening hours, and avoid afternoon hours. During this period, special acceptance requirements will be imposed, so please inquire with our sales or airport office when making reservations.
(4) You are recommended to your veterinarian in advance in the following cases.
  • Snub nose dogs, etc. with respiratory problems, or difficulty in temperature adjustment.
  • Live animals (pets) that lost appetite or suffered diarrhea immediately after air transportation on previous occasions.
  • Pets that feel strong stress when separated from their owner or when put in a dark place.
  • Other symptoms that indicate that live animals (pets) are not physically fit for air transportation.
(5) Due to the special environment of air transportation as mentioned above, unexpected situations may occur such as physical changes, weakness or even death of the live animal (pet).

Necessary Documents

Generally, the following documents are necessary. However, as they may differ depending on the importing country due to quarantine, etc., check with the animal quarantine office in advance. As procedures are complex, reservations are generally made through an air cargo forwarder.

  • Shipper's Certification for live animals(international) (Declaration from the shipper to JAL Group)
  • Export Quarantine Certificate (issued by animal quarantine office)
  • Rabies Shot Certification (issued by veterinary)

As for the "Shipper's Certification for live animals", check the content of the form, sign it, attach the cargo air waybill and submit it together with other necessary documents to the our airport office (cargo acceptance counter).

Download of Labels and Related Documents

Download "Cargo Handling Labels" (Live Animal Label) and "Shipper's Certification for live animals" below.

Download of Labels and Related Documents (Others)

Container for transport (pet crate)

The shipper or air cargo forwarder is responsible for arranging a pet crate that fulfills the standards below.

(1)

The live animal should be able to turn around while standing, stand up with upright legs and sit down, and lie down in a natural position.
Please prepare a crate that fulfills the standards below. (IATA Live Animals Regulations, Chapter 8 CONTAINER REQUIREMENT1)

Length:  Half the length of "body length(A)+leg length (B)"
Width:  Twice the shoulder width (C)
Height:  The pet's head should not touch the ceiling of the pet crate when standing upright (D)

If the size of the pet crate is insufficient, we may reject acceptance or request that you exchange the crate to a larger one.
The use of pet crates of insufficient size is subject to a fine by the related government authority.
In case a penalty is imposed, the customer shall bear the costs.
We would appreciate your understanding for this matter.

(2)

Basically, the crate should be one made for carrying. Crates must be made of fiberglass, durable plastic or metal, and the door (lid) must lockable.
The following are examples of containers that are not accepted by JAL Group. However, requirements may differ depending on the type of animal and weight, so please inquire with our sales or airport office.

Examples of containers that are not accepted


Cardboard box

Soft case

Wardrobe case

Plastic crates that are not durabl

Cardboard lid

Crates with upper and lower parts secured
by reinforced clasps so that the pet cannot
be given water when its conditions become unusual

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