Recommended Environment

The environment described below are necessary to ensure access to this site.

Recommended OS and Browser

Windows 2000, XP, Vista, Windows 7
Microsoft Internet Explorer 7.0
Microsoft Internet Explorer 8.0

The site is not guaranteed to operate on preview releases or beta versions of software, or on full browsers installed on mobile telephones.

To ensure that you can view all of the content on the site, users should enable "Navigete sub-frames across different domains" in the security settings of the Microsoft Internet Explorer.

Microsoft Internet Explorer > To download site.


Adobe Flash Player is necessary to view some content on the JAL web site.
Adobe Flash Player > To download site

Adobe Reader (Adobe Acrobat Reader) is necessary to view or print PDF files.
Adobe Reader (Adobe Acrobat Reader)> To download site.


Private user information entered into the JAL web site is protected by SSL. No special settings need to be enabled in your browser to use SSL. By using a browser compatible with our security functions, personal information entered by customers, such as their name, address, and telephone number, will automatically be encrypted before transmission. Even in the unlikely event that transmitted data is intercepted by a third party, users need not worry that the content of that data will be able to be read by that third party. A closed padlock in the bottom right portion of your browser indicates that the page uses using SSL-secure transmission.

*SSL (Secure Sockets Layer) is a security protocol for transmitting information in an encrypted format over the Internet.

About "SHA-2" SSL Certificate

We are updating the server certificate from "SHA-1" to "SHA-2" so that all the customers can use the services on JAL Website safely. You may not be able to use some of the pages such as Shipment Tracing by AWB Function on the JAL Website from the usage environment that does not support "SHA-2" format.
If your PC usage environment corresponds to the main environment given below, please change the usage environment or upgrade the version.

[Main usage environment on which JAL Website will not be available]

Browser: Internet Explorer 6.0 SP2 or lower
OS: OS prior to Windows XP SP2

*About "SHA-2" method
"SHA-2" is a type of server certificate that encrypts the communication so that internet can be used safely. Higher safety is achieved by using advanced encryption method.


Some portions of the JAL web site use JavaScript.
If JavaScript is not enabled in the settings of the browser you are using, some pages may not function or be displayed properly. To ensure that you can view all of the content on the site, we recommend enabling JavaScript in your browser settings.

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