Pets traveling on Japan Airlines will be accommodated in the cargo compartment of the aircraft. The utmost care will be taken by Japan Airlines staff to ensure that pets travel safely.
Information for code-share flights.
Operating carrier of code-share flight will provide service at airport and in-flight.
Check-in process and service varies by flight.
Please consult with JAL International reservation or your travel agency for details.
When traveling on codeshare flights operated by partner carrier, the operating carrier's conditions of carriage may apply with respect to certain services.
If you are traveling on AA Operating codeshare flight, please click here. (PDF 322KB)
If you are traveling on WS Operating codeshare flight, please click here.
Certified Service Animals (guide dogs, signal dogs, and assist dogs) will be allowed to accompany their owner in the passenger cabin. Please note that advanced reservations are required for the service animal. For details, please contact a Japan Airlines representative.
Passengers traveling with Certified Service Animals must also confirm and prepare any import/export documentation required for travel. Japan Airlines recommends that passengers contact the appropriate government offices well in advance of one’s travel date.
The environment in the cargo hold of the aircraft is controlled in the same manner as the passenger cabin. The ventilation system ensures that air is well circulated and the temperature in the cargo hold is maintained.
Passengers who wish to travel with their pet should contact Japan Airlines at the time a flight reservation is booked, as advanced reservations are required.(*)
In general, dogs are susceptible to changes in temperature, humidity, light, pressure, and sound, such as those experienced on an airplane, and, in our experience, French Bulldogs and Bulldogs, specifically, are especially vulnerable to these changes. Therefore, to ensure the safety of your pet, starting on July 20, 2007, Japan Airlines will no longer accept French Bulldogs or Bulldogs on any of its international and domestic flights.
(*) For pets traveling alone, please contact the nearest JAL CARGO office for information.
(**) To inquire regarding the transport of other types of animals (birds, rabbits, ferrets, hamsters, marmots, chipmunks, squirrels and chinchillas), please contact JAL Reservations.
Charges for each pet container will be assessed according to the route. To receive a quotation, please contact JAL Reservations.
Rules regarding the import and export of pets vary by country and region. Prior to travel, be sure to contact the quarantine office, embassy, consulate, etc., of your departure and arrival countries to determine the required documentation for import and export of your pet. This may include an export quarantine certificate, import/export permit, health certificate, and import certificate. Confirm that you have obtained and completed the required forms in advance.
For countries requiring an export quarantine examination, please complete the examination prior to going to the check-in counter.（***）
These procedures may take a considerable amount of time. Please arrive at the airport early enough to complete them before your flight. JAL recommends you arrive at least two hours prior to your scheduled departure time.
（***）In cases where an export examination is required at an airport in Japan, please confirm the quarantine office’s hours of operation in advance.
When checking your pet in, you will be required to sign a waiver. The waiver is available for download online from the following link.
Please bring the completed waiver with you to the check-in counter on the day of departure.
* In order to view PDF documents, you will need to install Adobe Reader on your computer.
Pets will be checked at the check-in counter at the time the accompanying passenger checks-in. Please present the JAL agent with your pet’s import/export documentation in the same manner you present your airline ticket and passport.
Sign the required JAL forms regarding the carriage of pets. The JAL agent will provide you with information on the fee for your pet’s travel and collect the applicable charge.
JAL is not able to provide your pet with food or water after check-in (including transfer points). JAL recommends you give your pet sufficient food and water prior to check-in. The passenger may put a water pod and a food container inside the pet's crate that will not leak prior to check-in.
Because international flights tend to be long, JAL can provide you with an insulating sheet that will help keep your pet warm during the flight by retaining the pet’s body heat. You may obtain a sheet to place in the container by requesting one at the JAL check-in counter.
Your pet will be kept in a climate-controlled room until just prior to departure. Pets are not placed on conveyor belts with other luggage. Pets are carefully carried to the plane by our ground staff. Your pet is then loaded onto the plane. Pets are carried on covered trailers to protect them from rain, wind, or other weather conditions.
Pets are placed in the cargo compartment of the aircraft. During the flight, the temperature your pet experiences in the bulk cargo compartment may vary depending on the outside temperature and the exact location of the pet crate. However, the air is well circulated and the temperature in the cargo hold is maintained. JAL also wraps crates with air cushion rolls, while allowing for ventilation, and takes other measures to ensure a safe in-flight environment for your pet.
A JAL agent will carry your pet from the cargo compartment to the arrival lobby and deliver your pet directly to you in the baggage claim area. From this point, take your pet to the quarantine office and complete the necessary import procedures.