Traveling with pets

Learn about how we take care of your pet family members traveling with us.

  • *Pets will travel as cargo on our domestic flights and be handled by our subsidary company, JAL Cargo.

opens in new window JAL Cargo's guide of shipping animals

To ensure your pet's travel safety

Japan Airlines follows the advice of veterinarians and other experts to ensure pets have a safe trip. However, new environments can affect pets' health in a number of ways.

Please review the following before your pet travels with us.

opens in new window To passengers carrying pets as checked baggage

Japan Airlines works closely with nearby veterinarians and pet hotels to ensure necessary information is available to passengers that experience a pet emergency at the airport (not applicable for certain airports).

  • *Facilities may not be able to accommodate your pet for reasons related to veterinarian consultation hours, hotel business hours, or accommodation requirements (e.g. the need to show proof of vaccination, etc.).

About pet travel

Conditions

Reservation

Advanced reservation is required to ensure that space is available in the aircraft cargo compartment.
Please contact us (JAL International Information and Reservation) for more information about these conditions.

opens in new window JAL International Reservation and Information

  • *Each aircraft can only accommodate a limited number of crates. The acceptable size and number of crates vary by aircraft type.
  • *When making a pet reservation, we will ask you about the size of the crate (length/width/height), the total weight of the pet and crate, the type of pet, and whether the pet is at least 8 weeks old. We will process this information and notify you at a later date whether your pet can be accommodated. Please note that it may take several days to receive this notification.

Animals allowed for transport

Dogs, cats, small birds (that eat seeds, fruit and insects), rabbits, ferrets, hamsters, marmots, squirrels, chinchillas.

  • *We accept the following live animals (domestic pets).
  • *French Bulldogs and Bulldogs are not accepted.
  • *Dogs and cats must be at least 8 weeks of age to travel.
  • *Pregnant pets will not be accepted.
  • *Pets must be in good health, should not cause harm to other animals or baggage, and should not have an offensive odor.
    Please contact us (JAL International Information and Reservation) for more information about these conditions.

opens in new window JAL International Reservation and Information

  • Notes when checking your pets

    Hide
    • French Bulldogs and Bulldogs cannot be checked. These breeds are no longer accepted on any flight due to their relative susceptibility to suffering health issues as a result of the aircraft cargo environment.
    Bulldogs
    French Bulldogs
    • Obtain the necessary documents according to the quarantine regulations of the exporting and importing countries. The passenger shall be solely responsible for confirming and preparing all import and export documentation. Please check with the quarantine office, the appropriate embassy, consulate, etc., and take the necessary procedures.
    • You will be requested to sign our documents at the departure airport.
    • You may place your pet's water bottle inside the crate, granted that it is not prone to leaking or being damaged. Our staff members will not provide your pet with food or water after your pet is checked. Please make sure your pet has had sufficient food and water before he is checked.
    • International flights tend to be long, you may set an insulating sheet in the container to help keeping your pet warm during the flight by retaining the pet’s body heat.

About pet crate

When checking your pet in, you must provide a crate that meets the following conditions:

  • Crates must be large enough for the animal to stand up, lie down and turn around.
  • Crates must be constructed of durable plastic, fiberglass, wood or material of similar strength, and be leak proof.
  • Crates must have proper ventilation.
  • Crates which are made entirely of welded mesh or wire mesh except the bottom surface are not suitable for air transport.
  • Crates must be lockable and escape proof.
  • *Rabbits, hamsters and other pets known for their strong teeth will fly in special carriers that are fully enclosed with wire mesh to prevent them from damaging wiring and other sensitive aircraft components.
  • *All rental crates are disinfected in advance to prevent the spread of infectious disease.
  • *Basically, only one pet can be carried in a crate.
    Please contact us (JAL International Information and Reservation) for more information about these conditions.

opens in new window JAL International Reservation and Information

Crates for rodents

  Size
(W x H x D cm)
Examples of acceptable pets Crate weight Reservation
S size 25×25×35 Hamsters, rabbits 4.6kg Not required
M size 32×32×39 Ferrets, large rabbits 7.4kg

How to transport your pet

Before departure
STEP 1

Review before check-in

STEP 2

Prepare letter of consent

From the departure/check-in date to pick-up
STEP 3

Up to 120 minutes prior to scheduled departure time
Pet check-in

STEP 4

Pick-up at the arrival airport

STEP 1Review before checking your pet

Please review transport environment information and notes on animal transport to ensure an enjoyable flight with your pet.
Rules regarding the import and export of pets vary by country and region.

Prior to travel, be sure to contact the quarantine office, embassy, consulate, etc., of your departure and arrival countries to determine the required documentation for import and export of your pet. This may include an export quarantine certificate, import/export permit, health certificate, and import certificate.
Please note that Japan Airlines cannot be held responsible for problems arising from incomplete customs paperwork.

opens in new window JAL Cargo's guide of shipping animals

For countries requiring an export quarantine examination, please complete the examination prior to going to the check-in counter.

  • *In cases where an export examination is required at an airport in Japan, please confirm the quarantine office’s hours of operation in advance.

opens in new window Animal quarantine information

STEP 2Prepare a letter of consent

Please prepare a letter stating your consent to check your pet as baggage.
You may download it from the following link.
Please bring the completed waiver with you to the check-in counter on the day of departure.

Download letter of consent (PDF Approx 341KB)

In order to view PDF documents, you will need to install Adobe Reader on your computer.

About PDF

STEP 3Check your pet in up to 120 minutes in advance

  • Pets can be checked in at the same check-in counter as their owners.
    Please present your pet's required customs paperwork to the check-in agent just as you would present your own ticket and passport. You will be asked to sign the necessary forms.
    The check-in agent will provide you with information on the applicable charges.
    Please arrive at least 120 minutes prior to departure.

    To the extent possible, checked-in pets will be kept in indoor air-conditioned rooms.

Before boarding the plane

  • As there is no air conditioning in the carry-on baggage storage area inside airports, pets will be transported with care to the aircraft soon after being checked in, with check-in available until just before the flight leaves.

Inside the aircraft

  • Checked pets will be held in the bulk cargo room.

    • *Although bulk cargo rooms are temperature and humidity controlled by air conditioners, the environment in these spaces may differ from that in passenger cabins due to atmospheric temperatures and other factors.

STEP 4Pick-up at the arrival airport

  • Our agent will carry your pet from the cargo compartment to the arrival lobby and deliver your pet directly to you in the baggage claim area.
    Proceed to the quarantine station at your arrival airport to complete your pet's immigration procedures.

To passengers traveling on codeshare flights

If you are flying on a codeshare flight, requirements may vary depending on the operating carrier's rules.
Please contact us (JAL International Reservation and Information) or your travel agent for more details.

opens in new window JAL International Reservation and Information

If you are traveling on AA Operating codeshare flight. (PDF Approx 31.4KB)

opens in new window If you are traveling on WS Operating codeshare flight.

Travel information of other airlines.

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