Inflight Wi-Fi (international routes)

Stay connected
when you fly

You can connect your smartphone, tablet PC and
other Wi-Fi capable devices to internet on our domestic flights.

About Wi-Fi on international flights

When flying our international flights, you may connect your smartphone, laptop and other Wi-Fi capable devices to the inflight Wi-Fi.
Connect to the internet onboard, enjoy Web browsing, checking e-mail, updating SNS and more during your flight with us.

  • Notes

    • As the inflight Wi-Fi relies on the use of satellite communications, access to the Internet may be lost or unstable on certain flight routes and due to weather conditions. When connections are lost or become unstable, normal access may not be restored for a period of several minutes to several hours.
    • As approval is still pending, inflight Wi-Fi is not available in Chinese airspace. Internet connections will be automatically disconnected when entering Chinese airspace.
    • Communications satellite coverage is not available in airspace over the Alaska/Canada border. Communications may be interrupted for upwards of an hour on certain flight routes.
    • It may take more time to view or download large videos or data which require high-speed Internet connection. It may also be difficult to establish a connection at times of heavy network access by other users.

Applicable routes

  • *Aircrafts with Wi-Fi service are subject to change on the day of departure.
Aircrafts with Wi-Fi Applicable routes
Tokyo (Narita) flights to/from Tokyo (Haneda) flights to/from
Boeing 777-300ER (JAL SKY SUITE 777)
  • New York (JL005/006)
  • Chicago
  • Los Angeles
  • Sydney
  • Jakarta (JL725/726)
  • London
  • Paris
  • San Francisco
Boeing 777-200ER (JAL SKY SUITE 777)

-

  • Singapore
  • Bangkok
  • Hong Kong (JL029/026)
Boeing 767-300ER (JAL SKY SUITE 767)
  • Singapore
  • Kuala Lumpur
  • Manila
  • Honolulu (JL784/783, JL786/785)
  • Jakarta (JL729/720)
  • Singapore
  • Shanghai (JL085/086)
  • Guangzhou
Boeing 787 (JAL SKY SUITE 787)
  • Frankfurt
  • Boston

-

  • *For Boeing 787 aircrafts, inflight Wi-Fi is only available on some flights with internet access equipment installed.
  • Information about other Wi-Fi aircrafts rather than above will not be announced on JAL's website as the operation status is subject to change.
    We apologize for any inconvenience caused and appreciate your kind understanding.
  • If your flight is operated by Boeing 787 aircraft, you may check whether inflight Wi-Fi is available or not on the day prior to or the day of scheduled departure.

Applicable classes

First Class, Business Class, Premium Economy Class and Economy Class (all classes)

Supported devices

Wi-Fi capable devices (smartphone, tablet PC, laptop, etc.)

Charges

Charge Plan Connection time*1 Charges Charges for JALCARD holders*2
1-hour Plan 1 hour US$10.15 US$9.15
3-hour Plan 3 hours US$14.40 US$12.95
Flight Plan*3 24 hours US$18.80 US$16.80
  • *1Connection time is counted upon your initial login.
  • *2Payment must be made by JALCARD, JAL USA CARD, or JAL Shanghai Pudong Development Bank credit card.
  • *3Passengers who choose Flight Plan may continue using inflight Wi-Fi on connecting flights for 24 hours from initial login.
  • *There are no data limits.
  • Special offer for First Class passengers

    JAL's First Class passengers are entitled to enjoy complimentary internet access onboard.
    Please feel free to contact our flight attendants for more details.

Better deals for JAL Mileage Bank members

Inflight Wi-Fi Coupon Awards

Exchange 2,000 miles for one international Wi-Fi coupon (Flight Plan)

Learn more

Exclusive offers to JMB DIAMOND, JGC PREMIER and JMB SAPPHIRE members

Members who register for this offer will receive a free JAL Inflight Wi-Fi Promotion Code.

Learn more

FAQ

Please see our FAQ for questions concerning inflight Wi-Fi service.

For inquiry

Inflight internet access service on international flights is provided by T-mobile.
For questions regarding this service, including account registration or technical problem in connectivity, please contact below.

Contact by e-mail

Contact by phone

Toll-free in Japan (Japanese/English)

0034-800-401148

* IP phone is not supported.

For international call (Japanese/English)

<86>1059240079

* Phone charges (if any) will be appled to the caller.

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