International International In-flight Wi-Fi service. A comfortable internet environment brings everybody traveling the skies closer together. Expanding Wi-Fi service to JAL SKY SUITE 767 ! Available routes

Exclusive offer for JMB DIAMOND and JGC PREMIER members - International Flight Wi-Fi Promotion. For more details, click here.

All JMB members can redeem their miles to get coupon for In-flight Wi-Fi service. Click here for more details.

Service overview

A fee-based, in-flight Wi-Fi connection service that supports passengers' own smart phones, notebook computers and other wireless LAN devices.
Upon connection through Wi-Fi, you will be able to enjoy reading web pages, checking your email, and updating social media networks.
In-flight Wi-Fi service is provided by using satellite communication network. Please be aware that the mobile broadband may be interrupted or unavailable due to the weather condition and location of the aircraft. The service may be interrupted or temporarily suspended for a few hours maximum.
This service is not available above the boarder of US Alaska and Canada, as the satellite does not cover this area.

Available routes

Flights may operate with an aircraft without In-flight Wi-Fi service, due to operational changes.
Please be aware that the operating schedule will not reflect such changes.

Applicable aircrafts : Boeing 777-300ER (JAL SKY SUITE 777)

Available routes :

Tokyo(Narita) - New York (JL005/006) / Chicago / Los Angeles / Sydney / Jakarta (JL725/726)

Tokyo(Haneda) - London / Paris / San Francisco

Applicable aircrafts : Boeing 777-200ER (JAL SKY SUITE 777)

Available routes :

Tokyo(Haneda) - Singapore / Bangkok (JL031/034)

Applicable aircrafts : Boeing 767 (JAL SKY SUITE 767)

Available routes :

Tokyo(Narita) - Singapore / Kuala Lumpur / Manila / Honolulu (JL784/783, JL786/785) / Jakarta (JL729/720)

Tokyo(Haneda) Singapore / Shanghai (JL085/086) / Guangzhou

Applicable aircrafts : Boeing 787 (JAL SKY SUITE 787)

Available routes :

Tokyo(Narita) - Frankfurt / Boston

In-flight Wi-Fi service is available on selected flights operated by Boeing 787 equipped with connected device.
Applicable flights may change by operational reasons at any time and unfortunately it is unable to inform on homepage.
To find if your flight has Wi-Fi service, please call the following number on the day or a day before your flight.

We apologize for any inconvenience and appreciate your kind understanding.

International reservations and information:
0570-025-121 (within Japan / toll )

Available classes

First Class, Business Class, Premium Economy Class, Economy Class (all classes)

Available devices

Passengers' own wireless LAN devices (smart phones, notebook computers etc.)

Usage instructions

Usage fees

1 hour plan
Usage time* : 1 hour
Usage fee: $10.15
Data Usage Limits: NO LIMIT
3 hours plan
Usage time* : 3 hours
Usage fee: $14.40
Data Usage Limits: NO LIMIT
Flight plan
Usage time* : 24 hours
Usage fee: $18.80
Data Usage Limits: NO LIMIT

Complimentary internet access is available for First class passengers from August 1, 2016.
If you would like to use internet, please contact your cabin attendant.

Also! You can save by paying with the following credit cards!

JAL Card, JAL USA CARD, JAL / Shanghai Pudong Development Bank Credit Card

1 hour plan
: $9.15
3 hours plan
: $12.95
Flight plan
: $16.80

* Hours passed since you first logged on.

How to use the service

1.First, please configure your device as follows.
  • [iPhone, iPod Touch, iPad]
    Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"

  • [Android devices]
    Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"

2.How to connect
  • On your "Connect to wireless network" screen, please select "JapanAirlines".
    When you open your browser, the In-flight Wi-Fi site will automatically be displayed.

  • Please select a method of payment.
    The following page will ask you for your credit card information; please follow the instructions to proceed.

* For further details on how to use the service, please see the on-board leaflets in the seat pockets.

International How to Use In-flight Wi-Fi service (PDF file, approx. 7.16MB)

Adobe Reader is necessary to view or print PDF files.


Some lags in speed might occur when downloading or streaming videos.
Congestion might occur when a lot of people are using the in-flight Internet service at the same time.

In-flight Wi-Fi service frequently asked questions

If you have any questions regarding In-flight Wi-Fi service, Purchase process and Troubleshooting please refer to the Q&A section.

Inquiries about the service

<For inquiries about registering an account, internet access, or other inflight Wi-Fi service questions>

Internet connection service provider: T-Mobile

tel: 0034-800-401148 (free call. Japanese and English language available) *1
(86) 1059240079 (International call. Japanese and English language available) *2
*1 The phone call cannot be made on an IP phone.
*2 Call costs are at customer expense.

<For inquiries about this promotion>

In-flight Wi-Fi service Desk

freedial0120-251-750 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays
Please use the following number when calling from mobile phones or from outside Japan. [toll call]
03-6745-7796 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays

For JMB members in regions other than Japan, please contact the JAL Mileage Bank Center of your region.

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