In the event we failed to deliver your checked baggage on arrival, we will make best efforts to locate it cooperating with other carriers and return it to you as soon as possible.
You may check the status of your baggage by the Baggage Tracing Service. To use this service, you will need your reference number. If you do not know the reference number, please inquire at the arrival airport.
(The reference number is not the same as the baggage claim number.)

* Notes

• This service may be used by customers using flights operated by the JAL flights (JAL).
• If you had a connecting flight with another airline after flying on Japan Airlines, and did not receive your baggage at the final destination, please inquire with the last airline that you used.

https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do?airlineCode=JL

Tracing Results
1	TRACING CONTINUES. PLEASE CHECK BACK LATER.
2	ITEM LOCATED. AIRLINE IS CONFIRMING.
3	RECEIVED AT AIRPORT.
4	DELIVERY PROCESS INITIATED.
5	RECEIVED AT AIRPORT / DELIVERY PROCESS INITIATED.

Narita International Airport

Lost baggage 0120-254-125 / 0476-34-3211(When you use the cellular phone.) 8:00 to 22:00 (Year-round)

Forgotten or mistakenly taken baggage 0476-34-3212 8:00 to 22:00 (Year-round)

Damaged baggage 0476-34-3213 8:00 to 22:00 (Year-round)

Tokyo International Airport

03-5757-7712 9:00 to 20:00 (Year-round)

Kansai International Airport

072-455-3091 9:00 to 20:00 (Year-round)

Chubu International Airport

0569-38-8037 8:00 to 21:00 (Year-round)

Please call the number provided when the file is created on arrival. Our staff at arrival airport will help you.

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