International Flight Booking and Purchase Rules Information about international bookings and purchases on the JAL Website

Important Notice

After a purchase is made online, a Purchase Confirmation e-mail is sent, however on rare occasions, the transmission may not be delivered to your end. If you do not receive an e-mail from JAL within two days of your online purchase, we request that you opens in new windowContact us.

Airlines that can be booked

On this website, bookings can be made for JAL international flights.

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Who can book online?

All passengers and their travel companions can book online. An e-mail address is required to make a booking.

Online bookings cannot be held for purchase at a later time. It will be necessary to purchase the ticket upon completion of the online booking process.

The following bookings cannot be made online opens in new windowContact us to make your reservation.
opens in new windowTicketing Service Fee for International Ticketis applicable for purchases made over the phone.

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The number of passengers in a booking

The number of passengers per booking

* For itineraries including other airlines ' flights and Deutsche Bahn Rail Services for connection, the maximum number of passengers that can booked by one transaction may be less than nine.

The number of infants and children per adult

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Fares that can be booked

Normal Fares and discount fares set by JAL can be booked online

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How far in advance bookings can be made

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Itineraries that can be booked

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Portions that can be booked

Portions between a city in Japan served by the JAL Group and a JAL Economy Class Discount Fare city (bookings may not be available for all cities)
Domestic flights connecting to an international flight within 24 hours can be selected.

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Duplicate booking

In order to provide confirmed space reservations for as many customers as possible, Japan Airlines may cancel any of bookings if customers have several bookings which cannot be actually used in terms of the itinerary(*)

*Please refer to theopens in new windowconditions of carriage sec.8(E) 'Cancellation of Reservations made by JAL' for further details.

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Seat assignment

Seat assignments can be made for JAL Group flights at the time of booking.

Seat assignments cannot be made in the following situations:

Important Notices

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Special meal requests for children

Available flights

Request deadline

Eligibility

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Disposable diaper requests

Available flights

Request deadline

Eligibility

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Booking confirmation

On the main page for international flights, click the View My Reservations and Print e-ticket itinerary/receipt button.
To change an online booking, please opens in new windowContact us.

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Purchase information

Fare amount display

Type of ticket

What is an e-ticket?

Payment method

Purchase application deadline

Please complete the purchase application procedure by the following deadline. Please avoid making purchase applications close to the deadline as they may not be completed in time for reasons that include delayed responses.

Travel on/after April 1, 2016(Tickets issued before December 15, 2016.)

Fare Purchase application deadline
Dynamic Saver fare types
Dynamic Saver Premium fare types
Weekend Stay discount
JAL Business Saver fare types
JAL Business Saver Weekend Stay types
By the purchase deadline for the fare being purchased
JAL Economy Saver
JAL Economy Saver Premium
JAL Economy Saver Flex
By 23:59 on the day prior to travel start. Up to six hours prior to boarding for overnight flights departing at or after 0:00.*1
Other fares (fares with no purchase deadline) By 23:59 on the day prior to travel start. Up to six hours prior to boarding for overnight flights departing at or after 0:00.*1

Travel on/after April 1, 2017(Tickets issued on/after December 15, 2016.)

Booking class Purchase application deadline
J(except Flex Fare)CDX
EHKMLVSQ
By the purchase deadline for the fare being purchased
FJ(Flex Fare)WYB By 23:59 on the day prior to travel start. Up to six hours prior to boarding for overnight flights departing at or after 0:00.*1
Deadlines depending on ticket delivery method
Deadlines depending on payment method

E-ticket delivery

  1. 1. Click the Finalize purchase button to complete the purchase and display the purchase complete page.
  2. 2. Within one hour, you will receive an e-mail confirming your purchase.
  3. 3. Print out the e-ticket itinerary/receipt contained in the e-mail.

Ticket delivery method

Receipt issuance

Changes and cancellations after the purchase is made

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Passengers with tickets

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Business Class passengers

Passengers traveling internationally on Business Class are eligible for Class J on Japan domestic flights without an additional fee. Note that this does not apply to special C Class Fares on other airlines, and limited to domestic flight segments included in international fares.

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First Class passengers

Passengers traveling internationally on First Class are eligible for First Class on Japan domestic flights without an additional fee.
Note that this does not apply to special First Class Fares on other airlines, and limited to domestic flight segments included in international fares.

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Passengers traveling with a JMB international upgrade award

To use an Upgrade Award, first purchase a ticket for the flight.
Then contact us to apply the Upgrade Award as this cannot be done online.
If there are no seats available for an upgrade on the requested flight, the class of the purchased fare will be accommodated. When refunding a ticket as a result of no seats being available for an upgrade, cancellation and refund charges will apply.

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Important Notices

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Cookie settings

To use the functions of the JAL Website in a computing environment with limited cookie use, your browser options should be set to always accept cookies from the following URLs (addresses):

Instructions for Internet Explorer version 8

  1. 1. From the Tools menu, select Internet options.
  2. 2. Click the Privacy tab and click the Sites button
  3. 3. Input the URLs above into the Address of Web site section one at a time, clicking the Allow button after each one.
  4. 4. Once the four URLs above are registered, click the OK button.

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