Ticketing Service Fee/Ticket Service Fee other than in Japan Region

Effective on/after November 16, 2017 (Japan Time), Ticketing Service Fee will be changed as below.

The Japan Airlines has implemented Ticketing Service Fee for International Ticket transactions performed at Japan Airlines Reservations Centers, and Ticketing and Airport Counters other than in Japan region.

Region Place of Ticketing New Ticket Issue Exchange/Reissue
North America
(*1)
U.S.A. & Canada Reservation Center USD20(CAD20) JPY2,000
Airport Counter USD40(CAD40) JPY4,000
JAL Home page Free
Europe
(*2)
European Reservation Center EUR40(GBP30/CHF60) JPY2,000
Moscow Reservation Center EUR40 JPY2,000
Moscow City Counter EUR40 JPY4,000
Airports in Europe EUR60/GBP40 JPY4,000
JAL Home page Free
Asia/Oceania
China
Korea KRW30,000 (*3)
Indonesia Reservation Center IDR1,450,000 (*5) IDR725,000 (*5)
Indonesia City Counter (*4)
Singapore SGD30 Reservation Center
JPY2,000
City/Airport Counter
JPY4,000
Australia AUD60
Guam USD20
Philippines Reservation Center USD50 (*6)
Philippines City Counter USD100 (*6)
Malaysia MYR150
Vietnam Reservation Center USD20
China Reservation Center (Hong Kong excluded) CNY150
China City/Airport Counter (Hong Kong excluded) CNY150
Taiwan TWD500 (*7)
Thailand THB1,500 (*8)
Hong Kong HKD300 (*3)
Other Countries Free
JAL Home page Free
  • (*1)To tickets with only domestic flights (including oneworld Yokoso/Visit JAPAN Fares), USD10(CAD10) at Reservation Center and USD20(CAD20) at City/Airport counter applies.
  • (*2)oneworld Yokoso/Visit JAPAN Fares, EUR12(GBP10/CHF19) applies.
  • (*3)Ticketing Service Fee applies to tickets issued on/after 01APR2016.
  • (*4)City Counter will be closed at 29JUL 2016.
  • (*5)New Ticket Issue and Exchange/Reissue can not be performed at Airport Couner.
  • (*6)Tickets with only domestic flights (including oneworld Yokoso/Visit JAPAN Fares), USD20 applies.
  • (*7)Ticketing Service Fee applies to tickets issued on/after 01JAN2015.
  • (*8)Ticketing Service Fee applies to tickets issued on/after 01DEC2015.
  1. Exchange or Reissue of tickets necessitated by change of fare, tax, charges (including tax, charges change only *) or itinerary.
    • *Applicable only at Asia/Oceania/China.
  2. Exchange or Reissue can not be performed through Japan Airlines website.
  3. Ticketing Service Fee does not apply to the following tickets.
  4. Ticketing Service Fee applies per ticket.
  5. There is no Child discount.
  6. Ticketing Service Fee applies to Exchange or Reissue of tickets in addition to any rebooking fee required by fare rule of the ticket.
  7. Ticketing Service Fee will be converted into the currency of payment by using the Bank Selling Rate effective at the time of transaction.
  8. At JAL airport counters, where other companies handle ticketing on behalf of JAL, application of fees is determined based on their policy. Therefore ticketing service fee above may not apply. Please contact JAL for details.

At Japan Airlines, Ticket Service Fee will apply in case of new ticket issuance and change of ticket.
For changes after the ticket purchase, Ticket Service Fee applies whether or not there are differences in amount of fare, tax, charges, or route change.

Place of Ticket Purchase Region Country Amount (Common for new ticket issue and ticket change)
JAL Website / JAL Mobile Site All Region - Not applicable
JAL Reservation Center
JAL City /Airport Counter
Japan Japan JPY5,400
(including Japan consumption tax)
North America
(*1)
U.S.A. USD 50
Canada CAD 50
Europe
(*1)
U.K. GBP 40
Switzerland CHF 45
Russia EUR 45
Other Europe EUR 45
Asia / Oceania China
(*1)
China CNY 150
Hong Kong HKD 350
Taiwan TWD 1,400
Korea KRW 30,000
Indonesia IDR 650,000
Singapore SGD 60
Australia AUD 60
Guam USD 50
Philippines USD 50
Vietnam USD 50
Malaysia MYR 200
Thailand THB 1,500
India(*2) INR 3,000
  • (*1)There are some JAL airport counters, where other carriers handle ticketing on behalf of JAL. In those cases, the application of fees is determined based on their policy.
  • (*2)In India, Ticket Service Fee does not apply to new ticket issuance, but to changes only.

Exceptions

[New ticket issue]

  • Tickets for infants not occupying a seat
  • Payment by JAL Ryoko-ken (including JAL Travel(JTS) Ryoko-ken)

[Ticket change]

  • Tickets for infants not occupying a seat
  • Changes by involuntary reason

Precautions

[Common for new ticket issue and ticket change]
  • Ticket Service Fee applies per ticket.
  • When separate tickets are purchased or changed at the same time as a series of journey, it is counted as one set and one Ticket Service Fee applies in total.
  • No child discount applies.
  • Ticket Service Fee applies to purchase or change of tickets with fares and itinerary which are not available on JAL website and mobile site and which must be processed through JAL reservation center or city/airport counters.
  • The above Ticket Service Fee also applies to tickets with domestic flights only (including tickets with fares such as oneworld Yokoso/Visit Japan Fares).
[Ticket change]
  • Ticket Service Fee applies to changes of tickets in addition to any rebooking fee required by fare rule of the ticket.
  • Ticket Service Fee of the country where the change is processed will apply if the change is handled in the country other than the country of ticket purchase.
[Refund]
  • Ticket Service Fee is not refundable.
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