We will send information on the latest status of your reserved flight in the following situations by e-mail on the day of departure or the day before. By registering your mobile phone address, you can receive such information before arriving at the airport.

• When the flight is cancelled
  We will send information when your reserved flight has been cancelled.
• When departure is delayed by 30 minutes or more
  We will send information when it has been decided to delay the departure of your reserved flight by 30 minutes or more. As soon as your delayed flight has departed and taken-off, we will send information of the estimated time of arrival.
• When the flight returns to the original airport or diverts
  We will send information when your flight returns to the original airport or diverts.
• When your flight returns to the original airport or departs after diverting
  We will send information of the updated departure/arrival time when your flight returns to the original airport or departs after diverting.

Visit the JAL Website and view the latest information as mentioned above under "Flight Information."

Customers who have followed the procedures below over the JAL Website are eligible to use the "International Flight Information Mail Service."
Customers who have made reservations or purchased tickets at JAL offices including by phone, and customers who have made reservations or purchased tickets with travel agents can also register by following any one of the procedures below.

• 1. Customers who have made reservations and purchased tickets over the JAL Website (including special award tickets)
• 2. Customers who have confirmed reservations and registered their e-mail address on the "Reservation Details" screen.
• 3. Customers who have registered their e-mail address on the Web check-in screen.

*This service is not applicable to customers who are unable to confirm reservations over the JAL Website or use JAL's Web check-in service (e.g. package tour customers).

To use this service, please access the registration screen as follows.

Click the Registration button situated below the Reservation Details screen, and proceed to "E-mail address registration". Zoom in

Click the Registration button situated in the center of the "Flight details" screen, and proceed to" E-mail address registration". Zoom in

* When making reservations over the JAL Website, an e-mail will be automatically sent to the registered address at reservations without having to register a new address on this page. However, if you register a new address on this page, flight information e-mails will not be sent to the registered address at reservations. Zoom in