Changes, Cancellations and Refunds

About changes, cancellations and refunds.

Reservation changes, cancellations and refunds cannot be done online.

Contact us for reservation changes, cancellations and refunds

Please contact us by phone, JAL group city ticketing counter or International airport ticketing counter for details of reservation changes and refunds procedures.

1. By phone

0570-025-121 (toll) Contact numbers when calling international or from IP-phone.

Tokyo 03-6733-3062 (toll)

  • *The content of the conversation will be recorded or monitored to ensure the service quality.
  • *Please double-check the number before dialing.

[Business hours]

8:00-19:00 (Mon-Fri), 9:00-17:30 (Sat), except Sun, public holidays, year end and new year holidays.

2. By JAL group city ticketing counter

For reservations, information and other inquiries. For a list of JAL Group branches and sale agents.

opens in new windowJAL Group Offices Information
  • Important notices for changes, cancellations and refunds.

    See more
    • Changes to a booking may not be permitted after the purchase request is complete as per fare regulations. If the fare regulations permit a change, charges may apply and/or the new price may be different.
    • Cancellations after purchase are subject to a cancellation or refund charge. Please check the details below.
    opens in new windowTicketing service fee for international ticket.
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