JAL Okaeri LIMO Service A limousine will pick you up from your arrival airport (available from Narita, Osaka (Kansai), Osaka (Itami), or Nagoya (Centrair)) and transport you for free to your  preselected destination. Please make your application after booking and ticketing of JAL flights until 17:00 a day before the day of departure from Japan. preselected destination

Campaign Period

Available April 1, 2017 (departure date from Japan) - March 31, 2018 (departure date from Japan)

  • * Until arrivals in Japan on April 30, 2018.

Applicable customers

Customers have to satisfy all the following conditions.

  • JAL Mileage Bank Japan members
  • Customers using the following fares and routes/flights both ways
  • Customers who have purchased round-trip tickets originating from Japan.
  • Complete reservations and ticketing in Japan Region

Applicable fares

  • Flex F (booking class/F)
  • Flex J (booking class/J)
  • Semi-Flex J (booking class/J)
  • Standard J (booking class/J)
  • * Service is available for upgrade to First class from Business class fares above using JMB upgrade award. (booking class/Z)
  • * Passengers using Selected Business class tour packages are ineligible for this service.

Applicable routes / flights

Europe routes

From Japan
Route Flight No.
London JL041/JL043
Paris JL415/JL045
Frankfurt JL407
Helsinki JL413
Moscow JL421
To Japan
Route Flight No.
Paris JL416
Frankfurt JL408
Helsinki JL414
Moscow JL422
  • * Customers taking JL042/JL044/JL046 and transit to JAL domestic flight (Osaka/Nagoya) are eligible for this service.

Mainland US routes

From Japan
Route Flight No.
New York JL004/JL006
Boston JL008
Chicago JL010
Dallas/Fort Worth JL012
Los Angeles JL062/JL060
San Francisco JL002
San Diego JL066
Vancouver JL018
To Japan
Route Flight No.
New York JL003
Boston JL007
Chicago JL009
Dallas/Fort Worth JL011
Los Angeles JL061/JL069
San Diego JL065
Vancouver JL017
  • * Customers taking JL001/JL005 and transit to JAL domestic flight (Osaka/Nagoya) are eligible for this service.

Asia routes

From Japan
Route Flight No.
Jakarta JL725/729
To Japan
Route Flight No.
Jakarta JL726/720

How to Apply : please apply for this service using either of the methods below

* This service reservation is accepted after issued ticket.

On the Website

Access the JAL Web site and fill out the required information

www.okaeri.jal.co.jp/jp/ja/index (available only in Japanese)

By Phone

* The timeline for new applications and changes is 2days before the day of using the LIMO service (Japan time, within business hours of Okaeri LIMO Service Desk).

JAL Okaeri LIMO Service Desk
Navi Dial: 0570-025-866 / From overseas and IP-phone: 03-5460-6639
Calls accepted from Mon to Sat 09:00 A.M to 5:30 P.M., Sundays and national holidays and Year-end and New Year holidays (December 30 to January 3) 09:00 A.M to 5:00 P.M.

Using the Service

Please proceed to the JAL Okaeri LIMO Service meeting point (given below) within one hour of arriving at the airport. The driver will direct you to the limousine. Please present your JAL Mileage Bank card (or JAL card) at the meeting point for confirmation.

Meeting Points & Service Region

Note the following when using this service
  • You cannot use this service without applying in advance. Please be sure to make your application within the stated application period after completing your JAL return flight reservation (code share flights operated by other airlines are not eligible). You cannot apply at the airport.
  • After departing from Japan, if you change your return flight and required LIMO for the new flight, please contact the opens in new window JAL international resevation center at least 2days before the day of using the LIMO service (Japan time,within business hour of Okaeri LIMO Service Desk).
  • In the case you transit to JAL domestic flight, This service is available only when you transit on the same day.
  • The limousine will take you to only one specified destination. You cannot make stops prior to your final destination. This service can only be used from one airport. This service cannot be used jointly from more than one airport.
  • The free delivery service area is limited. This service cannot be used outside of the opens in new window service regions.
  • If you choose to use the Tokyo Bay Aqua-Line it will be at your own expense.
  • Passengers whose return flight destination is changed due to inclement weather or other circumstances will be unable to use the limousine service.
  • This service is operated through a contract with the MK Group or Asahi Kotsu. JAL will cover the cost of travel from the airport to the destination indicated, including highway tolls. You cannot specify the company and the type of limousine. Also, smoking is prohibited in all limousines.
  • Under the provisions of the Premiums and Representation Law, customers who apply for this service may become ineligible to receive other offers or promotions run by JAL over the same period.
  • You cannot transfer the right.
  • If you cannot find taxi driver at designated location, please contact the following taxi companies for inquiries. When calling please inform the operator that the inquiry is regarding "Okaeri LIMO Service".
    • [Tokyo (Narita)] For Tokyo 23 wards and Kanagawa / 24-hours a day / TEL:03-5547-5551 (Tokyo MK)
    • [Tokyo (Narita)] Other than the above / 24-hours a day / TEL:047-380-6000 (Asahi Kotsu)
    • [Osaka (Kansai, Itami)] 9:00 a.m. - 6:30 p.m. TEL:06-6562-5489 (Osaka MK)
    • [Osaka (Kansai, Itami)] Other than the above / TEL:090-9980-9108 (Osaka MK)
    • [Nagoya] 24-hours a day / TEL:052-912-5757 (Nagoya MK)
    Please note, Above each company of Taxi will not be able to comply with requests regarding detail changes. Please contact JAL Okaeri LIMO Service Desk.

JAL Okaeri LIMO Service Desk
NaviDial 0570-025-866/ From overseas and IP-phone: 03-5460-6639

Calls accepted from Mon to Sat 09:00 A.M to 5:30 P.M., Sundays and national holidays and Year-end and New Year holidays (December 30 to January 3) 09:00 A.M to 5:00 P.M.

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