MELBOURNE
MELBOURNE AIRPORTFlights operated by JAL depart from and arrive at Terminal 2.

Updated: 2017/8/31

Airport guide Print

Arrival

Arrival flow

  1. 1

    Immigration

  2. 2

    Baggage Claim

  3. 3

    Customs

  4. 4

    Quarantine

Layout

Key to symbols

  • Arrival
  • Departure
  • Connection
  • Security Zone
  • Public Zone
  • Security Zone (no use)
  • Stairs/
    Escalator
  • Toilets
  • Bus
  • Currency Exchange
  • Elevator
  • Taxi
  • Information
  • Train
  • Parking

Flights operated by JAL will arrive at Terminal 2.

In the immigration control area of Terminal 2, there is immigration control and toilets, at the baggage claim area, and Once you pass through customs, there are toilets, airport information counters, currency exchange offices, and exits to outside.

Arrival regulations

Immigration

Please complete your immigration card before arrival.
All food and medicine must be declared. You must declare all food items, both processed and unprocessed.

Please present your passport and immigration card at Immigration. When your entry visa has been checked, your passport and immigration card will be returned to you.

  • IMPORTANT
    • Japanese citizens are required to hold an entry visa. An entry visa is not required if you are connecting with an international flight that departs within 8 hours; however, you must be in possession of a pre-booked flight ticket and immigration documents for your destination country, and you are not permitted to leave the departures lobby.
    • Japanese citizens and citizens of other eligible nationalities* who are in possession of an ePassport (IC passport) and are aged 16 years or above are permitted to self-process through the arrivals SmartGate.

    open in new windowFor more details on eligible nationalities and SmartGate, please click here.

Information for Business Class and Premium Economy Class passengers How to use Express Path (Immigration, Customs and Quarantine priority lane)
  • Business Class and Premium Economy Class passengers are able to use Express Path, a priority lane through Immigration and customs.
  • You will require a special coupon in order to use the lane, which will be handed out on your flight into Melbourne.
  • You will find the Express Path on the right-hand side as you approach Immigration. (There is a sign above the entrance.)

Customs

Please proceed from the exit to Customs, and present your immigration card to a customs official.

If you are not required to undergo a Quarantine check, your immigration card will not be returned to you.

If you are required to pass through Quarantine, the customs official will direct you to a Quarantine lane number.

Quarantine

You are only required to undergo a Quarantine check if you have been asked to do so at Customs.

The customs official will return your immigration card, which you are to take to the lane number you have been allocated.

Your belongings will be X-rayed or opened and searched.

Quarantine (Animals And Plants)

You are not permitted to bring in meat, eggs, fruits, vegetables, or dairy products.

Pets

Prior reservation is necessary if you wish to bring your pet, as the transportation environment within the aircraft needs to be prepared.

opens in new windowJAL International Reservations - Inquiries

Please also be sure to check with the embassy or quarantine station at your destination for animal quarantine information such as import restrictions and required documentation.

Other Information

The entire terminal building is non-smoking. Please be aware that anybody found smoking may be subjected to a penalty fine.

Departure

Departure flow

  1. 1

    Check-in

  2. 2

    Immigration

  3. 3

    Security check

Layout

Key to symbols

  • Arrival
  • Departure
  • Connection
  • Security Zone
  • Public Zone
  • Security Zone (no use)
  • Stairs/
    Escalator
  • Toilets
  • Bus
  • Currency Exchange
  • Elevator
  • Taxi
  • Information
  • Train
  • Parking

Flights operated by JAL will depart from Terminal 2.

On the departure floor, there are toilets and currency exchange offices. Once you pass through security and immigration control, there are toilets, stairs/escalators to the level3 floor. On the level3 floor, there are Marhaba Lounge.

Departure regulations

Check-in

Check-in opens 3 hours prior to departure.

Please present your passport and ticket at the counter in order to receive your boarding pass.

  • IMPORTANT
    • Regardless of the free baggage allowance provided by the airline, each piece of checked baggage must weigh no more than a maximum of 32kg.

Immigration

  • IMPORTANT
    • The name on your boarding pass must match the name on your departure card.
    • The departures SmartGate may be used by all passengers, regardless of their nationality or whether they are in possession of an ePassport (IC passport).
Information for Business Class and Premium Economy Class passengers How to use Express Path (Immigration, Security check priority lane)
  • Business Class and Premium Economy Class passengers are able to use Express Path, a priority lane through Immigration and Security check. Eligible passengers will be given a special coupon when departing at the check-in counter.
  • The Express Path entrance is marked on the map below. (There is a sign above the entrance.)

Customs

After you have passed through Immigration, the receipts attached to your duty-free purchases will be collected by the official. Please refrain from opening the bag containing your duty-free items before this point. (If the bag is opened, you will be subjected to a penalty fine.)

GST refunds
Items eligible for GST refund
  1. Items purchased in the same store for A$300 or more within 60 days of departure.
  2. No refunds can be given for hotel or service charges.
  3. It is not necessary for the items to be fully packed.
How to request a GST refund

Please present your tax invoice, purchased goods, passport, and boarding pass to the official at the GST counter.

Refund method

Only credit card refunds be provided. Cash refunds cannot be provided. Refunds can be made up to 90 minutes before departure.

Security check

Your carry-on baggage will be checked in an X-ray machine after you have passed through Immigration.

Other Information

The entire terminal building is non-smoking. Please be aware that anybody found smoking may be subjected to a penalty fine.

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