JMB Important Address and Phone Numbers

Europe / Middle East / Africa Region

Please be sure you dial the correct telephone number.

JAL European Reservations
JAL Mileage Bank Centre, Europe/Middle East/Africa
4th Floor, 21 Mansell Street, London E1 8AA, U.K.

FAX : +44-(0)20-7264-5176

Austria* 01-5029-18-888 Norway 810-62050
Belgium* 02-745-4400 Portugal 808-202-700
Denmark 7012-4700 Spain 901-174-770
Finland 020-374700 Sweden* 08-402-8600
France 0810-747-700 Switzerland German 0844-888-700
Germany 0180-2-228-700 French 0844-888-747
Ireland 01-408-3757 United Kingdom 0344-8-569-778
Italy 8-488-74700 Other Countries** +44-20-7660-0348
Netherlands* 020-5829488    
Calls are charged at local rates except where an asterisk (*) is shown to indicate calls charged at national rates.
Calls from other countries apart from the table are charged at international rates.
Please note that calls may be recorded and monitored for training purposes.

Business hours

JAL Mileage Bank Centre 8:00-17:30 Mon. - Fri. except Christmas Day and New Year's Day
JAL European Reservations 8:00-17:30 (Until 16:30 Sat. & Sun.) 7 days a week

*The above opening hours are in UK time

JAL's Web site (This page will open in a new

JAL Mileage Bank Ticket purchase and other information
  • Check mileage balance
  • Register for special campaigns
  • Request awards such as JAL Group Airlines Award Tickets,
    Partner Airline Award Tickets *1,
    JAL International Upgrade Awards
    (only applicable for tickets purchased direct from Japan
    Airlines) or JAL COUPON Awards
  • Register or change E-mail address
  • Update registered membership information
  • Change PIN and request PIN when forgotten

*1 American Airlines (AA) , British Airways (BA) , Cathay Pacific Airways (CX) / Cathay Dragon (KA) , Qantas (QF) , Air France (AF)

  • Flight schedules
  • JAL Ticket Service for flight bookings and ticket purchases
  • Web check-in
  • View reservations
  • In-flight movies and meals
  • Flight information
  • JAL Guide to Japan