JAL | JAPAN AIRLINES

JMB Important Address and Phone Numbers

American Region

Please be sure you dial the correct telephone number.

JAL Mileage Bank Center, The Americas
300 Continental Blvd. Suite 401, El Segundo, California 90245, U.S.A.


• Call toll free from anywhere in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and Canada.
TEL : 1-800-JAL-FONE (1-800-525-3663*)
Outside the US/Canada (charges apply) +1-310-607-4160

Mon.-Fri.   06:00-18:00 (Pacific Time)
Sat., Sun., U.S. Holidays 07:00-15:00 (Pacific Time)

Eastern Time: +3hours, Central Time:+2hours
Hawaiian Time: -2hours (DST)-3hours

*Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines. For more information about the National Relay Service.

CITY (COUNTRY) TELEPHONE NUMBER ADDRESS
Argentina TEL: 54-11-5984-3933 (English / Japanese)*
*Toll-free / From Buenos Aires only
*Toll Free number is connected to JMB Center in US.
-
Mon.-Fri. 6:00-18:00(U.S. Pacific Time) Sat.Sun.U.S.Holidays 7:00-15:00 (U.S. Pacific Time)
Brazil <Portuguese Language>
TEL: <55> (011)3175-2255 (JAL Mileage Bank Center)
9:00-12:00 13:00-18:00 (Sao Paulo Time)
Mon.- Fri. except Sao Paulo Holidays

<Japanese & English Languages>
TEL:0800-891-6641 (Toll Free)
TEL:0800-892-2203 (Toll Free for Mobile phone)
MON-FRI 6:00-18:00 (US Pacific Time)
Sat, Sun, US Holidays 7:00-15:00 (US Pacific Time)
※Japanese & English Languages lines are connected to US JMB Center.
Avenida Paulista, 542 3º, Andar - São Paulo - SP, 01310-000, Brazil
Mexico TEL: 01-800-681-9230*
*Toll-free
*Toll Free number is connected to JMB Center in US
Insurgentes Sur 1548 Piso 4 , Mexico D.F. , C.P.03940, Mexico
Mon.-Fri. 6:00-18:00(U.S. Pacific Time) Sat.Sun.U.S.Holidays 7:00-15:00 (U.S. Pacific Time)
Peru TEL: 51-1-225-9515 Av. Aviacion No. 2700, San Borja, CP - 41, Lima, Peru
Mon.- Fri. 9:00-13:00 14:00-17:00
 

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