In addtion to JMB information, inquiries about loss or reissue of JMB Cards or change of address or telephone number can also made through the following telephone numbers.
0570-025-039*(toll) 8:00 a.m. - 7:00 p.m. (Mon.-Fri.)/9:00 a.m. - 5:30 p.m. (Sat.) , except Sun., Holiday, Year End and New Year Holidays
When you use a PHS or an international call, please call 03-5460-3939*(toll).
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
Information how to request JAL COUPON Awards, to check JMB Mileage Balance and refer or modify your PIN
24-hours automated information service (Available in Japanese only)
0120-747-039
When you use a mobile phone, please call 0570-025-055 (toll).
When you use a PHS or an international call, please call 03-5460-1111 (toll).
Domestic flights
JMB Domestic Award Reservation Desk(For Japanese area members only)
0570-025-022*(toll) 7:00 a.m. - 8:00 p.m. daily
Contact numbers when calling international or from PHS. (toll)
Tokyo 03-5460-0311*
0570-025-103*(toll) 8:00 a.m. - 7:00 p.m. daily
Dial numbers below when using an international call. (toll)
Tokyo 03-5460-3737*
Support services for families relocating overseas.
Tokyo 03-5460-3999*(toll) 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m. daily except for Sat., Sun., and holidays
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
JAL CARD-JAL's credit card
0120-747-907 9:00 a.m. - 5:30 p.m., excluding Sat., Sun., and holidays
Contact numbers when calling international, from a mobile phone or a car phone. (toll)
Tokyo 03-5460-5131
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