JAL Domestic Reservations and Information

0570-025-071*(toll) 6:30 a.m. - 10:00 p.m. daily
We will guide you by the voice guidance system.Please press"6" for English.
10:00 p.m. - 6:30 a.m. daily
We will guide you by JAL interactive voice response (IVR) that is "24 hour flight information service "

Dial numbers below when using a car phone or an international call. (toll)

Tokyo		03-5460-0522*		Osaka		06-6344-2355*		Sapporo		011-232-3690*
Nagoya		052-265-3369*		Fukuoka		092-261-2529*		Okinawa		098-863-8522*

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Smile Support Desk

Let us assist you to ensure worry-free travel for handicapped customers, children and seniors.

0120-25-0001* 6:30a.m. - 10:00p.m. daily

Dial numbers below when using a mobile phone, a car phone, or an international call. (toll)

Tokyo		03-5445-2525*		Osaka		06-4799-2525*
Sapporo		011-242-2525*		Fukuoka		092-261-2525*

* The content of conversation with the customer may be recorded or monitored to ensure quality service.

• Please refer to this page for contents.

JAL Priority Guest Reservations

Information and Reservations Desk for Handicapped Customers

0120-747-707* 9:00 a.m. - 5:00 p.m. daily

Dial numbers below when using a mobile phone, a car phone, or an international call. (toll)
Tokyo 03-5460-3783*

* The content of conversation with the customer may be recorded or monitored to ensure quality service.

Fax Information and Reservaiton Desk service for passengers with hearing/speech impairments.
0120-747-606
365 days a year

• * Fax us your relevant information (no official application form required).
  Our Fax Information and Reservation Desk staff will respond by fax the same day or the day after (9:00 a.m. - 8:00 p.m. ) your request is received.

Please refer to this page for contents.

24 hour flight information service

The computer recognizes your voice for reservations and information.
Please follow the voice prompts to obtain the desired information. Automated messages can be interrupted at any time by speaking a command.

0120-747-222
24 hours a day/365 days a year

Dial numbers below when using a mobile phone, a car phone, or an international call. (toll)

Tokyo 03-5796-9345
24 hours a day/365 days a year

* Circumstances such as telephone settings, surrounding noise, line conditions or system maintenance might effect communications and unable to use this service.

JMB Award tickets

Domestic flights
JMB Domestic Award Reservation Desk(For Japanese area members only)

0570-025-022*(toll) 6:30 a.m. - 10:00 p.m. daily

Dial numbers below when using a car phone, or an international call. (toll)
Tokyo 03-5460-0311*

• * Regular reservation desk for domestic flights does not accept Award Reservation.
• * The content of conversation with the customer may be recorded or monitored to ensure quality service.