JAPAN AIRLINES - Information & Reservations

Information

Please be informed that some toll-free telephone numbers will be closed as of January 4, 2010.

Partial Closing of Toll-Free Telephone Numbers

JAL Domestic Reservations and Information

0120-25-5971* daily hours : 6:30-22:00

Dial numbers below when you use a moble phone. (chargeable)

0570-025-071*

*	[From 6:30AM to 22:00PM] We will guide you by the voice guidance system.Please press"6" for English. [From 22:00PM to 6:30AM] We will guide you by JAL interactive voice response (IVR) that is "Sky Navigation." (Sky Navigation is available in Japanese only)

Dial numbers below when you use a car phone or an international call. (chargeable)

Tokyo	03-5460-0522*	Osaka	06-6344-2355*
Nagoya	052-265-3369*	Fukuoka	092-261-2529*
Sapporo	011-232-3690*	Okinawa	098-863-8522*

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Business Support Dial

Information/Reservations for today/tomorrow/the day after tomorrow only

0120-25-9219* daily hours : 6:30-22:00

*	The "SKY Navigation" voice-activated response system is available between 22:00 and 6:30.

Dial numbers below when you use a moble phone. (chargeable)

0570-025-919*

Dial numbers below when you use a car phone or an international call. (chargeable)

Tokyo	03-5476-7716*	Osaka	06-6344-7716*
Nagoya	052-242-5350*	Fukuoka	092-261-2532*
Sapporo	011-207-7716*	Okinawa	098-867-7716*

*	When telephone line is busy, your call will be transferred to another office automatically for the information and reservations.

Bargain Fare Reservations

Information on Bargain Fare

0120-25-7450*
available only during applicable sales periods : 9:30-20:00

*	Hours: 9:00-20:00 from the day after date reservations become available.

Dial numbers below when you use a mobile phone, a car phone, or an international call. (chargeable)

Tokyo		03-5460-8844*		Osaka		06-7633-7290*
Sapporo		011-210-8844*		Fukuoka		092-261-2540*

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Smile Support Desk

Let us assist you to ensure worry-free travel for handicapped customers, children and seniors.

0120-25-5971* daily hours : 6:30-22:00

Dial numbers below when you use a mobile phone, a car phone, or an international call. (chargeable)

Tokyo	03-5460-0522*	Osaka	06-6344-2355*
Nagoya	052-265-3369*	Fukuoka	092-261-2529*
Sapporo	011-232-3690*	Okinawa	098-863-8522*

JAL Priority Guest Reservations

Information and Reservations Desk for Handicapped Customers

0120-747-707 daily hours : 9:00-17:00

Dial numbers below when you use a mobile phone, a car phone, or an international call. (chargeable)
Tokyo 03-5460-3783

Fax Information and Reservaiton Desk service for passengers with hearing/speech impairments.

0120-747-606
365 days a year

*	Fax us your relevant information (no official application form required). Our Fax Information and Reservation Desk staff will respond by fax the same day or the day after (9:00-20:00) your request is received.

Please refer to this page for contents.

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Flight Information Support

Automated voice information on available seating, departures and arrivals

Seating Availability, Arrival/Departure Information
Information on available seating, departures, arrivals Guest inquiries will be replied through our "SKY Navigation" voice-activated response system.
Please note that this system may be temporarily unavailable due to telephone line conditions, background noise or system maintenance. We thank you for your understanding in this matter.

0120-747-123
24 hours a day/365 days a year

Dial numbers below when you use a mobile phone, a car phone, or an international call. (chargeable)
Tokyo 03-5796-9349

JMB Award tickets

[Domestic flights]
JMB Domestic Award Reservation Desk(For Japanese area members only)

0120-747-022* daily hours :6:30-22:00
* The content of conversation with the customer may be recorded or monitored to ensure quality service.

Dial numbers below when you use a mobile phone, a car phone, or an international call. (chargeable)
Tokyo 03-5460-0311*

*	Regular reservation desk for domestic flights does not accept Award Reservation.
*	The content of conversation with the customer may be recorded or monitored to ensure quality service.

SKY Navigation Voice Activation Response System

The computer recognizes your voice for reservations and information. (Available only in Japanese)
Please follow the voice prompts to obtain the desired information. Automated messages can be interrupted at any time by speaking a command.

0120-747-222*
24 hours a day/365 days a year

Dial numbers below when you use a mobile phone, a car phone, or an international call. (chargeable)

Tokyo 03-5796-9345*
24 hours a day/365 days a year

*	Circumstances such as telephone settings, surrounding noise, line conditions or system maintenance might effect communications and unable to use this service.

*The content of conversation with the customer may be recorded or monitored to ensure quality service.