JAL Domestic Reservations and Information
0570-025-071*(toll) 7:00 a.m. - 8:00 p.m. daily
A voice guidance system will guide you. Please press "6" for English.
Contact numbers when calling international or from PHS. (toll)
| Tokyo |  |
03-5460-0522* | |
Osaka | |
06-6344-2355* | |
Sapporo | |
011-232-3690* |
| Nagoya | |
052-265-3369* | |
Fukuoka | |
092-261-2529* | |
Okinawa | |
098-863-8522* |
*The content of conversation with the customer may be recorded or monitored to ensure quality service.
Smile Support Desk
Let us assist you to ensure worry-free travel for handicapped customers, children and seniors.
0120-25-0001* 7:00 a.m. - 8:00 p.m. daily
Contact numbers when calling international or from a mobile phone. (toll)
| Tokyo | |
03-5445-2525* | |
Osaka | |
06-4799-2525* |
| Sapporo | |
011-242-2525* | |
Fukuoka | |
092-261-2525* |
* The content of conversation with the customer may be recorded or monitored to ensure quality service.
JAL Priority Guest Reservations
Information about services for disabled passengers
0120-747-707* 9:00 a.m. - 5:00 p.m. daily
Contact numbers when calling international or from a mobile phone. (toll)
Tokyo 03-5460-3783*
* The content of conversation with the customer may be recorded or monitored to ensure quality service.
Fax Information and Reservation Desk service for passengers with hearing/speech impairments.
0120-747-606
365 days a year
- * Fax us your relevant information (no official application form required).
Our Fax Information and Reservation Desk staff will respond by fax the same day or the day after (9:00 a.m. - 8:00 p.m. ) your request is received.
Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "
JAL Telephone Relay Service" through chat(function).
Please refer to this page for contents.
24 hour flight information service
The computer recognizes your voice for flight information.
Please follow the voice prompts to obtain the desired information. Automated messages can be interrupted at any time by speaking a command.
0120-747-222
24 hours a day/365 days a year
Contact numbers when calling international or from a mobile phone. (toll)
Tokyo 03-5796-9345
24 hours a day/365 days a year
* Circumstances such as telephone settings, surrounding noise, line conditions or system maintenance might effect communications and unable to use this service.
JMB Award tickets
Domestic flights
JMB Domestic Award Reservation Desk(For Japanese area members only)
0570-025-022*(toll) 7:00 a.m. - 8:00 p.m. daily
Contact numbers when calling international or from PHS. (toll)
Tokyo 03-5460-0311*
- * Regular reservation desk for domestic flights does not accept Award Reservation.
- * The content of conversation with the customer may be recorded or monitored to ensure quality service.
