Changes of international web check-in due to migration of Passenger Service System

Temporary outage of web check-in

Due to migration of Passenger Service System, JAL web check-in service for international flight will be temporarily unavailable from November 11, 2017 (Sat) 0:00 (Japan Standard Time).
We apologize for any inconvenience caused and appreciate your kind understanding.
Web check-in will be resumed for each airport respectively. Please check the "web check-in reopening schedule" for more details.

Web check-in reopening schedule

For passengers with flights between November 11 (Sat) and November 15 (Wed) 18:59 (Japan Standard Time)

If you have applied web check-in by November 10 (Fri) 23:59 (Japan Standard Time), check-in will be executed 24 hours prior to the scheduled departure time. Notification of the check-in result will also be sent by e-mail. You may print out Home Print Boarding Pass or Mobile Boarding Pass if the check-in is completed successfully.

Web check-in reopening schedule

Departure airport Applicable flight Applicable departure date
Tokyo (Haneda)
  • JL033 (Haneda - Bangkok)
  • JL035 (Haneda - Singapore)
  • JL079 (Haneda - Ho Chi Minh City)
  • JL041 (Haneda - London)
  • JL085 (Haneda - Shanghai/Pu dong)
  • JL093, JL095 (Haneda - Seoul/Gimpo)
  • JL025 (Haneda - Beijing)
  • JL099 (Haneda - Taipei/Songshan)
  • JL002 (Haneda - San Francisco)
November 17, 2017 (Friday)

All flights from Haneda Airport

November 20, 2017 (Monday)
Tokyo (Narita)
  • JL062 (Narita - Los Angeles)
  • JL066 (Narita - San Diego)
  • JL786, JL780, JL784, JL782 (Narita - Honolulu)
  • JL770 (Narita - Kona)
November 22, 2017 (Wednesday)
In additon to above, flights departing after 17:05 at Narita Airport are also included. November 23, 2017 (Thursday)
All flights from Narita Airport November 27, 2017 (Monday)
Osaka (Kansai)
  • JL813, JL815 (Kansai - Taipei / Taoyuan)
  • JL891, JL897 (Kansai - Shanghai/Pu dong)
  • JL060 (Kansai - Los Angeles)
  • JL792 (Kansai - Honolulu)
November 29, 2017 (Wednesday)
All flights from Kansai Airport November 30, 2017 (Thursday)
Nagoya All flights from Nagoya November 29, 2017 (Wednesday)
Guam Flight from Guam December 1, 2017 (Friday)
Hawaii All flights from Honolulu December 8, 2017 (Friday)
Bangkok
  • JL708 (Bangkok - Tokyo/Narita)
  • JL032, JL034 (Bangkok - Tokyo/Haneda)
  • JL718 (Bangkok -Tokyo/Narita)
  • JL728 (Bangkok - Osaka/Kansai)
December 8, 2017 (Friday)
All flights from Bangkok December 9, 2017 (Saturday)
Singapore
  • JL712 (Singapore - Tokyo/Narita)
  • JL036 (Singapore - Tokyo/Haneda)
December 11, 2017 (Monday)
All flights from Singapore December 12, 2017 (Tuesday)
Europe/Russia Flight from Paris November 16, 2017 (Thursday)
All flights from London, Frankfurt, Helsinki and Moscow. December 4, 2017 (Monday)
Europe/Russia All flights from London, Frankfurt, Helsinki and Moscow. December 4, 2017 (Monday)
America/Canada All flights from Dallas Fort Worth, Boston, Chicago, San Francisco, San Diego and Vancouver December 1, 2017 (Friday)
All flights from Los Angeles and New York December 8, 2017 (Friday)
Korea/
Hong Kong/
Taiwan
Flight from Kaohsiung December 6, 2017 (Wednesday)
All flights from Seoul (Inchoen, Gimpo) and Busan December 8, 2017 (Friday)
All flights from Hong Kong and Taipei (Taoyuan, Songshan) December 13, 2017 (Wednesday)
China Flight from Guangzhou December 6, 2017 (Wednesday)
All flights from Shanghai (Hongqiao, Pu dong) December 11, 2017 (Monday)
All flights from Beijing, Dalian and Tianjin December 13, 2017 (Wednesday)
Asia All flights from New Delhi, Kuala Lumpur and Hanoi December 6, 2017 (Wednesday)
All flights from Manila, Ho Chi Minh City and Jakarta December 11, 2017 (Monday)
Australia Flight from Sydney December 6, 2017 (Wednesday)
Flight from Melbourne December 13, 2017 (Wednesday)
  • *All dates/times are local.
  • *If your flight is departing after the reopening time of web check-in, you may check in online from 24 hours until 1 hour prior to the scheduled departure time.
  • *Web check-in is not applicable to flights from Kona.

Changes in web check-in

The following changes will be applied to web check-in.

Until November 10, 2017 (Fri) From November 16, 2017 (Thu)
Available services
(by time)

From 72 hours to 1 hour prior to flight departure: Web check-in

From ticket issue to 24 hours prior to flight departure: Web check-in advance registration (automatic check-in)

From 24 hours to 1 hour prior to flight departure: Web check-in

  • *Web check-in advance registration (automatic check-in) is a new service starting from December 15, 2017 (Fri) 8:00 (Japan Standard Time).
Mobile check-in

Smartphone: Available

Smartphone: Available

Applicable flights

International flights operated by JAL

  • *Web check-in is not available for Japan domestic sector included in an international ticket.

JAL Group flights

  • *For international ticket including Japan domestic sector(s), web check-in is available for the flight connection from international flight to Japan domestic flight.
    However, web check-in is not available for the Japan domestic flight connecting to international flight.
Required information for identification
  • JMB membership number
  • Password
    OR
  • Passenger name
  • Flight number
  • Departure date
  • Reservation Number or Authorization Number
  • Passenger name
  • Flight number
  • Departure date
  • Reservation Number, Authorization Number, or Ticket Number (e-ticket number)
  • *JMB membership number cannot be used for identification.
Seat selection

Seat number cannot be modified after completing web check-in.

Seat number can be modified even after web check-in is completed.

Cancelation of web check-in

Web check-in cannot be canceled.

Web check-in can be canceled. (If you have applied automatic check-in, cancelation can be requested from 24 hours prior to flight departure.)

Formats of boarding pass
  • Home Print Boarding Pass
  • Mobile Boarding Pass
  • Home Print Boarding Pass
  • Mobile Boarding Pass
  • Wallet (Pass registration on iPhone/iPad)

Web check-in is not applicable in the following cases.

  • Cases not applicable for web check-in

    • Passenger requiring special assistance at boarding
      • *Passenger traveling with an infant (under 2 years old) may select seats on web check-in, but is required to collect the boarding passes at the check-in counter.
    • If passenger is using tour/package ticket with another passengers of the same first and last names in the same booking
    • If the Reservation Number for JAL flight is not registered in the booking Please make sure to input the Reservation Number for JL/Japan Airlines flight
      • *For bookings made by travel agents, the Reservation Number issued by their systems may differ from the one for JAL flight.
    • If the Authorization Number is not registered in the booking
      • *Please check with your travel agent where you purchased the ticket.
    • Some tour/package tickets not eligible for web check-in
      • *Please check with your travel agent where you purchased the ticket.
    • If the flight information in the booking has been updated due to reservation change, but the flight information in the ticket has not yet been updated accordingly
    • Passenger holding a valid US visa
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