Changes of handling procedures due to migration of Passenger Service System
Thank you for your continuous patronage to the JAL Group.
JAL Group's Passenger Service System was migrated successfully on November 16, 2017. (Japan Time)
Learn about the related handling changes below.
- *All times are in Japan time.
Updated on November 27, 2017
Recommended environment for reservation and purchase of international flights
Page browsing for reservation and purchase of international flights can not perform properly by those browsers which before Windows IE 8.0.
Please use the recommended environment and we apologize for any inconvenience caused.
Please see following for the information on recommended environment.
Temporary service change or outage during system migration
|Advance seat selection||
From November 15, 2017 to December 13, 2017
Advance seat selection on JAL-operated international flights departing during the above period must be made at least 48 hours before departure. If you wish to select or change your seat, please do so at least 48 hours in advance.
The above service restriction period varies depending on the airport, please see below for more details.
|Reservation change/cancellation/refund for International Award Ticket||
From November 14, 2017 to November 16, 2017
Reservation change/cancellation/refund for International Award Ticket will be unavailable on JAL website.
Web check-in will not be available during the following periods. Please check in at the airport.
From November 11, 2017 to November 15, 2017:
From November 16, 2017 to December 13, 2017:
From November 16, 2017, some changes will be applied to web check-in procedures. Please see below for more details.
|Boarding procedures at airport||
Restrictions apply to the following services.
Since the service resumption date varies depending on the airport, please see below for more details.
Passenger Service System migration schedule at airport
Departure airport Applicable flight Applicable departure date Tokyo (Haneda)
- JL033 (Haneda - Bangkok)
- JL035 (Haneda - Singapore)
- JL079 (Haneda - Ho Chi Minh City)
- JL041 (Haneda - London)
- JL085 (Haneda - Shanghai/Pu dong)
- JL093, JL095 (Haneda - Seoul/Gimpo)
- JL025 (Haneda - Beijing)
- JL099 (Haneda - Taipei/Songshan)
- JL002 (Haneda - San Francisco)
November 17, 2017 (Friday)
All flights from Haneda Airport
November 20, 2017 (Monday) Tokyo (Narita)
- JL062 (Narita - Los Angeles)
- JL066 (Narita - San Diego)
- JL786, JL780, JL784, JL782 (Narita - Honolulu)
- JL770 (Narita - Kona)
November 22, 2017 (Wednesday) In additon to above, flights departing after 17:05 at Narita Airport are also included. November 23, 2017 (Thursday) All flights from Narita Airport November 27, 2017 (Monday) Osaka (Kansai)
- JL813, JL815 (Kansai - Taipei / Taoyuan)
- JL891, JL897 (Kansai - Shanghai/Pu dong)
- JL060 (Kansai - Los Angeles)
- JL792 (Kansai - Honolulu)
November 29, 2017 (Wednesday) All flights from Kansai Airport November 30, 2017 (Thursday) Nagoya All flights from Nagoya November 29, 2017 (Wednesday) Guam Flight from Guam December 1, 2017 (Friday) Hawaii All flights from Honolulu December 8, 2017 (Friday) Bangkok
- JL708 (Bangkok - Tokyo/Narita)
- JL032, JL034 (Bangkok - Tokyo/Haneda)
- JL718 (Bangkok -Tokyo/Narita)
- JL728 (Bangkok - Osaka/Kansai)
December 8, 2017 (Friday) All flights from Bangkok December 9, 2017 (Saturday) Singapore
- JL712 (Singapore - Tokyo/Narita)
- JL036 (Singapore - Tokyo/Haneda)
December 11, 2017 (Monday) All flights from Singapore December 12, 2017 (Tuesday) Europe/Russia Flight from Paris November 16, 2017 (Thursday) All flights from London, Frankfurt, Helsinki and Moscow. December 4, 2017 (Monday) Europe/Russia All flights from London, Frankfurt, Helsinki and Moscow. December 4, 2017 (Monday) America/Canada All flights from Dallas Fort Worth, Boston, Chicago, San Francisco, San Diego and Vancouver December 1, 2017 (Friday) All flights from Los Angeles and New York December 8, 2017 (Friday) Korea/
Flight from Kaohsiung December 6, 2017 (Wednesday) All flights from Seoul (Inchoen, Gimpo) and Busan December 8, 2017 (Friday) All flights from Hong Kong and Taipei (Taoyuan, Songshan) December 13, 2017 (Wednesday) China Flight from Guangzhou December 6, 2017 (Wednesday) All flights from Shanghai (Hongqiao, Pu dong) December 11, 2017 (Monday) All flights from Beijing, Dalian and Tianjin December 13, 2017 (Wednesday) Asia All flights from New Delhi, Kuala Lumpur and Hanoi December 6, 2017 (Wednesday) All flights from Manila, Ho Chi Minh City and Jakarta December 11, 2017 (Monday) Australia Flight from Sydney December 6, 2017 (Wednesday) Flight from Melbourne December 13, 2017 (Wednesday)
- *All dates/times are local.
- *Above-mentioned restrictions on advance seat selection and airport check-in counter and Self Check-in Machines are excluded for flights from Paris and Kona.