Changes of handling procedures due to transformation of Passenger Service System

Thank you for choosing JAL Group.
The transformation of JAL Group's Passenger Service System is scheduled to take place on Thursday, November 16, 2017(Japan time).
In line with this, please note the following changes will be applied.
If there are any additional changes, further announcement will be made accordingly.

Updated on September 13, 2017

Changes in reference date of applicable fare and
charge at the time of ticket change

Effective date: November 16, 2017 (Thu)

Fares and charges effective as of the date of issue and applicable on the date of commencement are applied to tickets.
When there is increase/decrease in fare or charge after a ticket purchase, the fare and fuel surcharge/insurance surcharge applicable at the time of ticket change is changed as follows:

Changes until November 15, 2017 (Wed) Changes from November 16, 2017 (Thu)
Fare Before commencement of travel,
  • when change occurs to the first international sector, the fare applicable at the time of change is applied.
  • when change occurs to sector other than first international sector, there
will be no change in applicable fare.
Before commencement of travel,
  • when change occurs to the first sector, the fare applicable at the time of change is applied.
  • when change occurs to sector other than first sector, there will be no change in applicable fare.
After commencement of travel, there will be no change in applicable fare.
Fuel surcharge/
insurance surcharge
Same as fare. Before commencement of travel, fuel surcharge and insurance surcharge applicable at the time of change is applied.
After commencement of travel, there will be no change in applicable fuel surcharge and insurance surcharge.

Changes in Ticketing Service Fee

Effective date: November 16, 2017 (Thu)

The following changes will be made to ticketing service fee for new ticket issuance and ticket changes.

Changes until November 15, 2017 (Wed) Changes from November 16, 2017 (Thu)
Name Ticketing Service Fee Ticket Service Fee
Applicable Ticketing Process
  • New ticket issue
  • Reissue of ticket
    • *When reissue of tickets is necessitated by change of fare/tax/charge (including change of tax/charge only) or rerouting, ticketing service fee applies per ticket.
  • New ticket issue
  • Ticket changes
    • *For changes after the ticket purchase, ticket service fee applies per ticket regardless of the necessity of ticket reissue.
  • *For the amount of ticketing service fee, the change will be made.

    More details

  • *Please see the page below for award tickets.

    Award tickets

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