New Passenger Service System, Enhanced Customer Experience

JAL Group's Passenger Service System for flight booking, ticketing and boarding was revamped on November 16, 2017 (Thu). Take a look at the smoother experience and more convenient services on the JAL website.

About the changes of handling procedures due to transformation of Passenger Service System,
please see the details below.

opens in new windowChanges of handling procedures due to transformation of Passenger Service System

  • Simple and easy to use
  • More fun to choose
  • Smooth access on the go

POINT 01 Simple and easy to use

Various fares are clearly displayed on one screen. The new booking flow has become more user-friendly, and easier to use even for the first-time visitors.

International Flights

POINT 02 More fun to choose

You may select the destination and cabin class from the various options to create your own journey.Make your trip planning easy, more fun and fit your travel style.

International Flights

POINT 03 Smooth access on the go

You can purchase international flight ticket, or redeem JMB international award ticket at any place and at any time from your smart phone or tablet PC.

International Flights & Mileage
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