About JAL Group's Passenger Service System transformation scheduled on November 16, 2017

JAL Group's Passenger Service System was transformed successfully on November 16, 2017.
Learn about the related handling changes below.

Updated on October 13, 2017

Temporary service change or suspension during system transformation

Advance seat selection

From November 15, 2017 to December 13, 2017

Advance seat selection on JAL-operated international flights departing during the above period must be made at least 48 hours before departure. If you wish to select or change your seat, please do so at least 48 hours in advance.

  • *From 48 hours prior to flight departure, seat reservation is to be done at the airport on the day of departure. (Please note that seat reservations cannot be made over the phone.)

The above service restriction period varies depending on the airport, please see below for more details.

Passenger Service System transformation schedule at airport

Reservation change/cancellation/refund for JAL International Award Ticket

From November 14, 2017 to November 16, 2017

Reservation change/cancellation/refund for JAL International Award Ticket will be unavailable on JAL website.

Web check-in

Web check-in will not be available during the following periods. Please check in at the airport.

From November 11, 2017 to November 15, 2017:
Web check-in is not available for flights departing from all airports

From November 16, 2017 to December 13, 2017:
Web check-in will be resumed for each airport sequentially.

From November 16, 2017, some changes will be applied to web check-in procedures. Please see below for more details.

Changes of international web check-in due to transformation of Passenger Service System

Airport check-in counter and Self Check-in Machines (Kiosk)

Haneda Airport: from November 16, 2017 to November 19, 2017
Narita Airport: from November 16, 2017 to November 26, 2017

The check-in counters and Self Check-in Machines (Kiosk) available at Haneda Airport and Narita Airport differ for each flight (or hour). For details, please check at the airport.

Boarding procedures at airport

Restrictions apply to the following services.

  1. E-ticket itinerary/receipt cannot be collected at the Self Check-in Machines (Kiosk). Please obtain your e-ticket itinerary/receipt in advance from the place where your ticket was purchased.
  2. Through check-in will not be available for connection from international flight to JAL domestic flight. Please check in your domestic connecting flight (including baggage) at the departure airport.
  3. For passengers transferring to an international flight from another international flight, through check-in may not be available depending on the itinerary. Please ask for details at the first international flight departure airport.

Since the service resumption date varies depending on the airport, please see below for more details.

Passenger Service System transformation schedule at airport

  • Passenger Service System transformation schedule at airport

    Departure airport Applicable flight Applicable departure date
    Tokyo (Haneda)
    • JL033 (Haneda - Bangkok)
    • JL035 (Haneda - Singapore)
    • JL079 (Haneda - Ho Chi Minh City)
    • JL041 (Haneda - London)
    • JL085 (Haneda - Shanghai/Pu dong)
    • JL093, JL095 (Haneda - Seoul/Gimpo)
    • JL025 (Haneda - Beijing)
    • JL099 (Haneda - Taipei/Songshan)
    • JL002 (Haneda - San Francisco)
    November 17, 2017 (Friday)

    All flights from Haneda Airport

    November 20, 2017 (Monday)
    Tokyo (Narita)
    • JL062 (Narita - Los Angeles)
    • JL066 (Narita - San Diego)
    • JL786, JL780, JL784, JL782 (Narita - Honolulu)
    • JL770 (Narita - Kona)
    November 22, 2017 (Wednesday)
    In additon to above, flights departing after 17:05 at Narita Airport are also included. November 23, 2017 (Thursday)
    All flights from Narita Airport November 27, 2017 (Monday)
    Osaka (Kansai)
    • JL813, JL815 (Kansai - Taipei / Taoyuan)
    • JL891, JL897 (Kansai - Shanghai/Pu dong)
    • JL060 (Kansai - Los Angeles)
    • JL792 (Kansai - Honolulu)
    November 29, 2017 (Wednesday)
    All flights from Kansai Airport November 30, 2017 (Thursday)
    Nagoya All flights from Nagoya November 29, 2017 (Wednesday)
    Guam Flight from Guam December 1, 2017 (Friday)
    Hawaii All flights from Honolulu December 8, 2017 (Friday)
    Bangkok
    • JL708 (Bangkok - Tokyo/Narita)
    • JL032, JL034 (Bangkok - Tokyo/Haneda)
    • JL718 (Bangkok -Tokyo/Narita)
    • JL728 (Bangkok - Osaka/Kansai)
    December 8, 2017 (Friday)
    All flights from Bangkok December 9, 2017 (Saturday)
    Singapore
    • JL712 (Singapore - Tokyo/Narita)
    • JL036 (Singapore - Tokyo/Haneda)
    December 11, 2017 (Monday)
    All flights from Singapore December 12, 2017 (Tuesday)
    Europe/Russia Flight from Paris November 16, 2017 (Thursday)
    All flights from London, Frankfurt, Helsinki and Moscow. December 4, 2017 (Monday)
    Europe/Russia All flights from London, Frankfurt, Helsinki and Moscow. December 4, 2017 (Monday)
    America/Canada All flights from Dallas Fort Worth, Boston, Chicago, San Francisco, San Diego and Vancouver December 1, 2017 (Friday)
    All flights from Los Angeles and New York December 8, 2017 (Friday)
    Korea/
    Hong Kong/
    Taiwan
    Flight from Kaohsiung December 6, 2017 (Wednesday)
    All flights from Seoul (Inchoen, Gimpo) and Busan December 8, 2017 (Friday)
    All flights from Hong Kong and Taipei (Taoyuan, Songshan) December 13, 2017 (Wednesday)
    China Flight from Guangzhou December 6, 2017 (Wednesday)
    All flights from Shanghai (Hongqiao, Pu dong) December 11, 2017 (Monday)
    All flights from Beijing, Dalian and Tianjin December 13, 2017 (Wednesday)
    Asia All flights from New Delhi, Kuala Lumpur and Hanoi December 6, 2017 (Wednesday)
    All flights from Manila, Ho Chi Minh City and Jakarta December 11, 2017 (Monday)
    Australia Flight from Sydney December 6, 2017 (Wednesday)
    Flight from Melbourne December 13, 2017 (Wednesday)
    • *All dates/times are local.
    • *Above-mentioned restrictions on advance seat selection and airport check-in counter and Self Check-in Machines are excluded for flights from Paris and Kona.
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