About JAL Group's Passenger Service System transformation scheduled on November 16, 2017

JAL Group's Passenger Service System was transformed successfully on November 16, 2017.
Learn about the related handling changes below.

Updated on November 16, 2017

Changes in JAL website and mobile site

Effective date: November 16, 2017

Service to be changed Until November 15, 2017 (Wed) From November 16, 2017 (Thu)
Reservation not including logged in member

Reservation service is only available only if the logged-in member is included.

Reservation service is possible even if the logged-in member is not included. Please remove the check box under "Please remove check if member does not board".

Reservation for multiple cities

Only round trip/one way/open-jaw itinerary can be booked.

You can now search the itinerary freely just by specifying the date and segment.
Please see below for more details.

Search multi-city/stopover itinerary

Advance reservation for inflight meals

Inflight meal reservation service is only available for Business Class.

Inflight meal reservation service is now available for both First and Business Class.

Reserving different classes for departure and arrival flights

Round trip reservations can be booked in the same cabin class.

You can now make reservations of combining fares of different classes for round trip journey on outbound and return flights.

  • *It is not available from (Search multi-city/stopover itinerary).
  • *It may not be available depending on the class(fare) .
Reserving flight only

Reservation and purchase of the flight is necessary.

JMB members' can now complete by reservation only.
(Please purchase by the purchase deadline of air ticket.)

Reservation change / cancellation, refund

Reservation change / cancellation, refund function is not available for the web.

Reservation change / cancellation, refund function is now available for the web. *1

Reservation change / cancellation, refund using smartphones

This function is not available for the English web sites.

Reservation change / cancellation, refund, seat selection and other functions are now available on smartphones. *1

  • *1 Customers who have booked international flights with ticket issued on/before November 15, 2017 (Wed) will no longer be able to change or cancel/refund their bookings on the JAL website and mobile site. In addition, tickets that were booked, purchased or changed at JAL call center or airport/city ticketing counters after November 16, 2017 (Thu) cannot be changed, cancelled or refunded on the JAL website and mobile site.

E-mail notification about reserved flight

Effective date: November 16, 2017

E-mail notification about flight reservation will be sent as current even after November 16, 2017.
You will receive notification about each update in your reserved JAL Group flight at the e-mail address that you registered to your booking.

  • *E-mails will be sent separately for each change or update. For example, you will receive an e-mail for schedule change, and another one for seat change if both apply to your flight.
  • *Symbols that can be used in e-mail address will be limited to period (.), andhyphen (-), underscore (_), and at-sign (@). If you have registered an e-mail address with other symbols rather than above, e-mail notifications about your reserved flight (including operation information) will not be sent after November 16, 2017 (Thu).

Changes in application of fare and
charge at the time of ticket change

Effective date: November 16, 2017

Fares and charges applicable on the date of travel commencement at the time of ticket issuance are applied to tickets.
When there is increase/decrease in fare or charge after a ticket purchase, the fare and fuel surcharge/insurance surcharge applicable at the time of ticket change are changed.

Changes until November 15, 2017 (Wed) Changes from November 16, 2017 (Thu)

Fare

Before commencement of travel,

  • when change occurs to the first international sector, the fare applicable at the time of change is applied.
  • when change occurs to sector other than first international sector, there will be no change in applicable fare.

(Example)
Sappor-Tokyo-London-Tokyo-Sapporo

When changing the first international sector, the fare applicable at the time of change is applied.

Before commencement of travel,

  • when change occurs to the first sector, the fare applicable at the time of change is applied.
  • when change occurs to sector other than first sector, there will be no change in applicable fare.

(Example)
Sappor-Tokyo-London-Tokyo-Sapporo

When changing the first sector (including domestic route), the fare applicable at the time of change is applied.

Fuel surcharge/ insurance surcharge Same as fare.

Before commencement of travel,

fuel surcharge and insurance surcharge applicable at the time of change is applied.

After commencement of travel,

there will be no change in applicable fuel surcharge and insurance surcharge.

Changes in Ticketing Service Fee

Effective date: November 16, 2017

The fee name and application of Ticketing Service Fee upon new ticket issue and ticket change will be changed.

Until November 15, 2017 (Wed) From November 16, 2017 (Thu)

Name

Ticketing Service Fee

Ticket Service Fee

Applicable Ticketing Process
  • New ticket issue
  • Ticket changes
  • *Reissue of tickets is necessitated by change of fare/tax/charge or route change. For reissue, Ticketing Service Fee applies per ticket.
  • New ticket issue
  • Ticket changes
  • *Regardless of the necessity of ticket reissue, for changes after the ticket purchase, Ticket Service Fee applies per ticket.

Changes in web check-in

Effective date: November 16, 2017

Web check-in procedures for international flights will be changed after November 16, 2017 (Thursday).
For more details, check "Changes of international web check-in due to transformation of Passenger Service System".

Changes of international web check-in due to transformation of Passenger Service System

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