Information Regarding JAL's Boeing 787 Operations [as of April 30]

We sincerely apologize to all customers and related parties for the inconvenience and concerns caused by recent issues with the Boeing 787 aircraft.

Japan Airlines has decided to revise a portion of the domestic and international flight frequency and fleet plans from March 31 to May 31, 2013 according to suspending the operations of the 787 fleet.
Please refer to the information below for more details regarding flight operations and special handling of airline tickets.

Adjustments to the route, flight frequency and fleet plans on and after June 1, 2013.

Flight Operations

• Aircraft type replacements are planned for routes originally operated with the 787 aircraft.
• Please check here for the details of adjustments of flight frequency and aircraft type replacements from March 31 to May 31, 2013.

As there may be further changes to the operations of your flight, please click here for international route departure and arrival information, available from two days before your departure.

Please click here for domestic route departure and arrival information, available from one day before your departure.

Special Handling of Airline Tickets
For enquiries regarding ticket changes related to the suspension of the 787 fleet:

• For enquiries regarding international flight ticket changes or refunds, please click here.
• For enquiries regarding domestic flights ticket changes or refunds, please click here.

April 30, 2013
Japan Airlines