Temporary unavailability of JAL International Award Ticket reservation services
on the JAL website from December 3 to December 4, 2018

Updated on December 4, 2018

Thank you for choosing the JAL Group.
The JAL Group's system will be temporarily inaccessible from December 3, 2018 (Mon.) to December 4, 2018 (Tue.) due to the scheduled introduction of JAL International Award Ticket PLUS. During this period, services relating to JAL International Award Tickets will be unavailable on the JAL website and customers will accordingly be unable to book, issue, change waitlisted reservations, or use the Seat Availability Check Calendar for these award tickets online.
The system will remain in operation and available for JAL international tickets, JAL International Upgrade Awards and Partner Airlines Award Tickets.

Thank you for your understanding and cooperation.

Learn more about JAL International Award Ticket PLUS, which will be launched on December 4, 2018

Introducing JAL International Award Ticket PLUS

Currently unavailable services

You may find details about the services that are currently unavailable (if any) from below.

Period of service unavailability

Services will be unavailable during the following period.
* Please note the service restart time differs depending on the JMB region.

Japan Region From 21:00 on December 3, 2018 (Mon.) until 08:00 on December 4, 2018 (Tue.) (Japan time)
Asia & Oceania Region From 20:00 on December 3, 2018 (Mon.) until 07:00 on December 4, 2018 (Tue.) (China time)
Europe, Middle East & Africa Region From 12:00 on December 3, 2018 (Mon.) until 01:00 on December 4, 2018 (Tue.) (UK time)
American Region From 04:00 on December 3, 2018 (Mon.) until 01:00 on December 4, 2018 (Tue.) (US Pacific Time)

Unavailable services

JAL International Award Ticket services for searching for seat availability*, making bookings, issuing tickets, and changing waitlisted reservations.

  • *The Seat Availability Check Calendar function will be available for use as soon as the system is ready on/after December 6, 2018 (Thu.) (Japan time).

December 4, 2018
Japan Airlines

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