Temporary unavailability of JAL International Award Ticket reservation services
on the JAL website from December 3 to December 4, 2018

Updated on November 8, 2018

Thank you for choosing the JAL Group.
The JAL Group's system will be temporarily inaccessible from December 3, 2018 (Mon.) to December 4, 2018 (Tue.) due to the scheduled introduction of JAL International Award Ticket PLUS. During this period, services relating to JAL International Award Tickets will be unavailable on the JAL website and customers will accordingly be unable to book, issue, change waitlisted reservations, or use the Seat Availability Check Calendar for these award tickets online.
The system will remain in operation and available for JAL international tickets, JAL International Upgrade Awards and Partner Airlines Award Tickets.

Thank you for your understanding and cooperation.

Learn more about JAL International Award Ticket PLUS, which will be launched on December 4, 2018 (planned)

Introducing JAL International Award Ticket PLUS

Period of service unavailability

Services will be unavailable during the following period.
* Please note the service restart time differs depending on the JMB region.

Japan Region From 21:00 on December 3, 2018 (Mon.) until 08:00 on December 4, 2018 (Tue.) (Japan time)
Asia & Oceania Region From 20:00 on December 3, 2018 (Mon.) until 07:00 on December 4, 2018 (Tue.) (China time)
Europe, Middle East & Africa Region From 12:00 on December 3, 2018 (Mon.) until 01:00 on December 4, 2018 (Tue.) (UK time)
American Region From 04:00 on December 3, 2018 (Mon.) until 01:00 on December 4, 2018 (Tue.) (US Pacific Time)

Unavailable services

JAL International Award Ticket services for making bookings, issuing tickets, changing waitlisted reservations, and using the JAL International Award Ticket Seat Availability Check Calendar

November 8, 2018
Japan Airlines

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