Several cases of unauthorized redemption of the JAL Mileage Bank (hereinafter, "JMB") Amazon Gift Certificate Award through the JAL website (services available from the following country sites: Japan, U.S.A, UK, France, Germany and China) have been reported. In light of this situation, JAL has suspended the exchange of JMB miles to the Amazon Gift Certificate Award effective from 16:00 on February 2, 2014 (Japan time).
As of this moment, no other incident has been reported for other award redemption programs, and details are under investigation. For better security, JAL recommends changing your JMB PIN.
Further investigation into the unauthorized JMB login activities is currently ongoing.
We are cooperating with the relevant authorities for the elucidation of facts as soon as possible.
We sincerely apologize to all of our customers and other parties concerned for the significant inconvenience and concern that this situation might cause.
For inquiries, please contact the JMB Center of your membership registration.
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February 3, 2014