Customer Inconvenience Due to Diversion of the JL004 on May 15, 2018

Thank you for your patronage and support of Japan Airlines.

Due to severe thunderstorm in the area, our flight JL004 to New York diverted to Washington. We deeply apologize for the inconvenience.

For customers who were onboard the flight that diverted to Washington Dulles International Airport on May 15, 2018, from Narita International Airport, please contact us via email at an address listed below should you have questions or concerns pertaining to service information provided, or you may contact us at a JAL airport counter.

Contact Information from Japan Region

By email ( in Japanese only )

Submit online form

Contact Information from America Region

By email

Submit online form

We once again deeply apologize for the inconvenience.

May 17, 2018
Japan Airlines

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