Special notice for passengers holding ticket that includes airberlin flight

Thank you for your continued patronage of Japan Airlines.
airberlin (hereafter called ‘AB’) made announcement ceasing all their flight services effective October 28th. followed by their withdrawal from oneworld alliance member.

As a result, our Codeshare flights with AB will also be cancelled.

Please be advised following special handling, which will be applied for those passengers holding Japan Airlines ticket that includes booking operated by AB;

Flights to be cancelled

All AB operated flights including JL codeshare flight on/after October 28th, 2017

Ticketing assistance

Japan Airlines will contact each passenger who holds eligible air tickets.
Passengers holding tickets issued by travel agencies are requested to contact your travel agencies directly.

JAL Mileage Bank policy

airberlin has announced to cease all flights on/after October 28, 2017.
New award bookings for airberlin are not acceptable.

Partner Airlines Award Tickets

airberlin flights on/before October 27, 2017 are eligible for mileage accrual.
Please verify that your miles have been credited to your account after the flight.


  1. Within Japan.
    Japan Airlines International Reservations/0570-025-031 (toll number) from 8:00 - 19:00
    Japan Airlines International Reservations
  2. Outside Japan.
    Please contact your nearest Japan Airlines office.
    Japan Airlines office
  3. Those who hold JAL mileage award ticket
    Please contact your nearest JMB reservation center for any inquiries.
    JMB reservation center

We sincerely apologize for any inconvenience and appreciate for your understanding.

October 23, 2017
Japan Airlines

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