Thank you for your cooperation for on-time operations. JAL was named the world’s most punctual airline for the 2nd straight year.

Recognized as the world’s top performer for on-time arrival in 2010.

Conducive Technology Corp. examined on-time performance of 33 major global airlines based on the percentage of on-time arrivals (arrived at the gate less than 15 minutes of the scheduled time).
JAL achieved an on-time arrival rate of 89.90% of its 180,343 scheduled flights operated in 2010, the top performance of major global airlines.

World's No.1  on-time arrival rate 89.90%(2010)

We express our appreciation for your cooperation for on-time operations.

JAL Group continuously strives to ensure on-time operations with top priority on safety to provide customers with a pleasant flight.

We recommend you arrive at the boarding gate with ample time to ensure on-time departure and arrival.

The ‘departure time’ (STD-Scheduled Time of Departure) is the time the aircraft ‘begins to move.’ An aircraft cannot move immediately after passengers have boarded. Only after all the following preparations for departure have been completed, and air traffic control has given clearance, the aircraft can finally start moving. Therefore, if passengers arrive at the boarding gate early, the aircraft can depart on time.

The following preparations must be made after passengers have boarded the aircraft.

Stow carry-on baggage Fasten seat belts Close cabin door Remove boarding bridge Contact air traffic control Departure (Push Back)

In addition, final check of emergency evacuation devices (Door Mode) must be made.

On-time Performance Service Award Ceremony

An Award Ceremony took place on January, 26, 2011, where we received a trophy from Mr. Jeff Kennedy, CEO of Conducive Technology Corp.
Encouraged by this award, we will continue to endeavor to maintain quality on-time operations.

*Conducive Technology Corp.   Flightstats OPS Awards Site

Founded in 2001 and headquartered in Portland, Oregon. Jeff Kennedy, CEO
Flightstats gathers data from multiple global sources including civil aviation authorities, airlines, airports, and travel agent reservation systems, and provides flight status data, airport delay information, and more on its website. Their data is introduced and quoted by overseas media, etc.