For Passengers using Kansai International Airport (Domestic Terminal)

All of our flights to/from Kansai International Airport are planned to be operated as usual.
Furthermore, boarding at Kansai International Airport is being handled at Terminal 1. (Terminal upon arrival is also Terminal 1)

Access to Kansai International Airport

  • Please check the Kansai International Airport official website for transportation from/to Kansai International Airport. As it may take some time when using the Kansai connecting bridge, please ensure you have enough time to get to the airport.
    opens in new windowKansai International Airport

Please check the following regarding the latest flight information, handling of airline tickets.

Flight Information

Please check below link for the latest flight information.

*Our reservation center is now crowded.
Please check the latest information on our website. We are updating the same information as reservation center on this website.

Airline ticket handling information

Ticket changes and refunds for departures and arrivals at Kansai International Airport

Passengers who have a ticket with departures or arrivals at Kansai International Airport from September 5th until September 26th, are eligible for ticket change and refund without any fees. Please check the link below on ticket procedures.

Reservation change and refund due to flight disruption

Flight tickets for which reservation can not be changed may also be changed from the JAL website/mobile site if the booked flight is within 4 days of today.
Please contact the JAL call center (JAL Reservation & Information) for reservation changes other than the above.
Also, in case of a refund of a ticket for the above period, please make the request on the JAL website/mobile site and we will issue a refund without a cancellation / withdrawal fee. In addition, please contact the JAL call center (JAL Reservation & Information) for procedure for tickets exceeding the flight day.

JAL Group Offices and Contact Us

September 21, 2018
Japan Airlines

To Page top