All JMB members can redeem their miles to get coupon for JAL SKY Wi-Fi. Click here for more details.
A fee-based, in-flight Wi-Fi connection service that supports passengers' own smart phones, notebook computers and other wireless LAN devices.
Upon connection through Wi-Fi, you will be able to enjoy reading web pages, checking your email, and updating social media networks.
JAL SKY Wi-Fi service is provided by using satellite communication network. Please be aware that the mobile broadband may be interrupted or unavailable due to the weather condition and location of the aircraft. The service may be interrupted or temporarily suspended for a few hours maximum.
This service is not available over China, due to its permission. The connection may suddenly be interrupted, when flying through Chinese airspace.
This service is not available above the boarder of US Alaska and Canada, as the satellite does not cover this area.
Flights may operate with an aircraft without JAL SKY Wi-Fi service, due to operational changes.
Please be aware that the operating schedule will not reflect such changes.
Available routes :
Tokyo(Narita) - New York (JL005/006) / Chicago / Los Angeles / Sydney / Jakarta (JL725/726)
Tokyo(Haneda) - London / Paris / San Francisco
Available routes :
Tokyo(Narita) - Singapore / Kuala Lumpur / Manila / Honolulu (JL784/783, JL786/785) / Jakarta (JL729/720)
Tokyo(Haneda) – Singapore / Shanghai (JL085/086)
Available routes :
Tokyo(Narita) - Frankfurt
JAL SKY Wi-Fi service is available on selected flights operated by Boeing 787 equipped with connected device.
Applicable flights may change by operational reasons at any time and unfortunately it is unable to inform on homepage.
To find if your flight has Wi-Fi service, please call the following number on the day or a day before your flight.
We apologize for any inconvenience and appreciate your kind understanding.
International reservations and information:
0570-025-121 (within Japan / toll )
First Class, Business Class, Premium Economy Class, Economy Class (all classes)
Passengers' own wireless LAN devices (smart phones, notebook computers etc.)
Also! You can save by paying with the following credit cards!
JAL Card, JAL USA CARD, JAL / Shanghai Pudong Development Bank Credit Card
* Hours passed since you first logged on.
[iPhone, iPod Touch, iPad]
Ensure that "Settings" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"
Ensure that "Settings" ⇒ "Wireless & Networks" ⇒ "Airplane Mode" is enabled, then turn on "Wi-Fi"
On your "Connect to wireless network" screen, please select "JapanAirlines".
When you open your browser, the JAL SKY Wi-Fi site will automatically be displayed.
Please select a method of payment.
The following page will ask you for your credit card information; please follow the instructions to proceed.
* For further details on how to use the service, please see the on-board leaflets in the seat pockets.
International How to Use JAL SKY Wi-Fi (PDF file, approx. 2.3MB)
Some lags in speed might occur when downloading or streaming videos.
Congestion might occur when a lot of people are using the in-flight Internet service at the same time.
If you have any questions regarding JAL SKY Wi-Fi, Purchase process and Troubleshooting please refer to the Q&A section.
<For inquiries about registering an account, internet access, or other inflight Wi-Fi service questions>
Internet connection service provider: T-Mobile
tel: 0034-800-401148 (free call. Japanese and English language available) *1
(86) 1059240079 (International call. Japanese and English language available) *2
*1 The phone call cannot be made on an IP phone.
*2 Call costs are at customer expense.
<For inquiries about this promotion>
JAL SKY Wi-Fi Desk
0120-251-750 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays
Please use the following number when calling from mobile phones or from outside Japan. [toll call]
03-6745-7796 9:00~17:30 daily ,except Sat.,Sun.,public holidays,Year End and new Year Holidays