Partial Changes to JAL Family Club Services on/after April 1, 2018

Following changes will be made to JAL Family Club services on/after April 1, 2018

  • Changes to eligible routes for some services
  • Abolishment of Flight Bonus Mile Promotion
  • Addition to Japan Repatriation Services
  • Changes to services exclusively offered to JAL Card members

For more details, please see below.

Please also note that for the Addition of Japan Repatriation Services, requests for the Excess Baggage Charge Partial Exemption Service When Returning Permanently to Japan will be accepted from March 1, 2018 (Thu.).
We apologize for the change in date from the original announcement.

Changes to Eligible Routes for Some Services

Changes to Eligible Routes for Pre-relocation Services (JAL 'Funin' Overseas Relocation Plan)

Eligible routes for JAL 'Funin' Overseas Relocation Plan will be changed as follows:

Before change On/before March 31, 2018 (flight date)
JAL international flights

  • *Codeshare flights are not eligible for this service (However, codeshare flights operated by Emirates and Air Tahiti Nui are eligible).
  • *"Free Excess Baggage Charge Service" offered through "JAL 'Funin' Overseas Relocation Plan" is not available for the above codeshare flights.

After change On/after April 1, 2018 (flight date)
JAL international flights from Japan* Codeshare flights are not eligible.

Changes to Eligible Tickets for Japan Repatriation Services (Baggage Delivery Service)

Eligible routes for Baggage Delivery Service will be changed as follows:

Before change On/before March 31, 2018 (flight date)
Eligible routes: JAL international flights to Japan

  • *Codeshare flights are not eligible for this service. However, codeshare flights operated by Emirates and Air Tahiti Nui are eligible.

Eligible tickets: JAL international one-way tickets booked/ticketed with the following booking classes: F/J/C/D/X/W/E/Y/B/

After change On/after April 1, 2018 (flight date)
JAL international flights to Japan

Eligible routes: JAL international flights to Japan* Codeshare flights are not eligible.
Eligible tickets: JAL international one-way tickets booked/ticketed with the following booking classes: F/J/C/D/X/W/E/Y/B/

Abolishment of Flight Bonus Mile Promotion

Flight Bonus Mile Promotion

The promotion that JAL Family Club members living overseas who register for this promotion and fly on eligible JAL international flights to and from Japan with eligible fares receive 300 bonus miles per person (primary member/family member) will no longer be available on/after April 1, 2018 (flight date).

Return Flight Bonus Mile Promotion

The promotion that eligible members who return to Japan on eligible flights with eligible fares and choose JAL Mileage Bank as a preferred mileage earning program receive 3,000 bonus miles per person (primary member/family member) will no longer be available on/after April 1, 2018 (flight date).

Addition to Japan Repatriation Services

Establishment of Excess Baggage Charge Partial Exemption Service When Returning Permanently to Japan

Effective April 1, 2018, we will start a new service that when eligible members board eligible flights with eligible fares when returning permanently to Japan, 2 pieces of baggage will be free of charge per person in addition to the standard baggage allowance. 
This service requires application beforehand. Please be aware that we cannot accept your application on the day at the airport.

How to use

To request this service, please select "Excess Baggage Charge Partial Exemption Service" from "Baggage Delivery Service" (The name will be changed to 'Available service when returning permanently to Japan' in/after February, 2018) located on the top page displayed after logging into the special site for JAL Family Club. We will send an email to confirm the result in approximately 5 days after reviewing your request.

  • *Requests will be accepted on/after March 1, 2018 (Thu.)

Eligible tickets

JAL international one-way tickets booked/ticketed with the following booking classes*: F,J,C,D,X,W,E,Y,B

Eligible routes

JAL international flights originating from outside Japan

  • *Codeshare flights are not eligible for this service.
  • *When transiting at overseas airports (flights operated by other airlines, code-share flights), members will need to pay the excess baggage charge for the sector.
  • *When flying other airlines in Japan domestic sector, this service is not available.

Application deadline

10 days prior to departure

Changes to services exclusively offered to JAL Card members

Establishment of Excess Baggage Charge Partial Exemption Service When Relocating from Japan (This service is available for JAL Card members only)

When JAL Family Club members who are also JAL Card primary/family members board eligible flights with eligible fares when relocating from Japan, 3 pieces of baggage will be free of charge per person in addition to the standard baggage allowance (available once on a one-way flight relocating from Japan only).  (For JAL Family Club members who are not JAL Card members, 2 pieces of baggage will be free of charge per person in addition to the standard baggage allowance). This service requires application beforehand. Applications cannot be accepted on the day of departure at the airport.

How to use

Please enroll in JAL Family Club upon ticketing, and apply to JAL Family Club Japan Desk by phone at least * 4 days prior to departure.

  • *Excluding year-end and New Year holidays, and long-term holidays

JAL Family Club Japan Desk

0570-025-818 (Toll)

03-5460-3999 (Contact numbers when calling international or from IP-phone.)

9:00-12:00 13:00-17:30 (Excluding Sat, Sun, public holidays, year-end and New Year holidays)

  • *Must be a JAL Card member at the time of application.

Eligible routes

JAL international flights from Japan

  • *Code-share flights operated by other airlines are not eligible.
  • *When transiting at overseas airports (flights operated by other airlines, code-share flights), you will need to pay the excess baggage charge for the sector.
  • *When flying other airlines in Japan domestic sector, this service is not available.

Eligible fares

Fares are eligible when the class printed in the Class column on the ticket is one of the following.
F, J, C, D, W, Y

  • *Please be advised, we do not offer services to carry your baggage at the airport. You will need to carry your own baggage.

Establishment of Excess Baggage Charge Partial Exemption Service When Returning Permanently to Japan (This service is available for JAL Card members only)

When JAL Family Club members who are also JAL Card primary/family members board eligible flights with eligible fares when returning permanently to Japan, 3 pieces of baggage will be free of charge per person in addition to the standard baggage allowance. (For JAL Family Club members who are not JAL Card members, 2 pieces of baggage will be free of charge per person in addition to the standard baggage allowance).
This service requires application beforehand. Applications cannot be accepted on the day of departure at the airport.

How to use

To request this service, please select "Excess Baggage Charge Partial Exemption Service" from "Baggage Delivery Service" (The name will be changed to 'Available service when returning permanently to Japan' in/after February, 2018) located on the top page displayed after logging into the special site for JAL Family Club. We will send an email to confirm the result in approximately 5 days after reviewing your request.

  • *Requests will be accepted on/after March 1, 2018 (Thu.)
  • *Must be a JAL Card member at the time of application.

Eligible tickets

JAL international one-way tickets booked/ticketed with the following booking classes*: F/J/C/D/X/W/E/Y/B

Eligible routes

JAL international flights originating from outside Japan

  • *Codeshare flights are not eligible for this service.
  • *When flying other airlines in Japan domestic sector, this service is not available.

Application deadline

10 days prior to departure

Abolishment of Flight Bonus Mile Promotion When Returning Permanently to Japan Exclusively Offered to JAL Card Members

The promotion exclusively offered to JAL Card members that JAL Family Club primary members who are also JAL Card members (primary members/family members) and choose JAL Mileage Bank as a preferred mileage earning program receive extra 1,000 miles in addition to 3,000 bonus miles per person when returning to Japan on eligible flights with eligible fares will no longer be available on/after April 1, 2018 (flight date). (Regular JAL Family Club members receive 3,000 miles per person (primary member/family member).)

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