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Protection and management of personal information |
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JAL understands the importance of the personal information provided by its customers and handles it with the greatest possible care, managing the information on its computer system under strict controls. |
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| 2. |
Joint use by the JAL Group |
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JAL shares reservation information with the JAL Group companies listed below "(scope of users)" to provide services closely related to air travel such as tours, hotels and luggage delivery as well as operations incidental to these services. |
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- Data items used jointly: Information deemed necessary for services closely related to air travel such as air transportation, tours and hotels as well as operations incidental to these services. This information would include the customers name, telephone number, age, gender, type of JAL Mileage Bank(JMB) member and member service qualification, special needs such as a wheelchair, etc.
- Scope of users: JAL, JALCARD Inc., JALPAK Co., Ltd., JALTOURS Co., Ltd., JAL Hotels Co., Ltd., and JAL ABC Inc.
- Supervisors: Japan Airlines International Co., Ltd.
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| 3. |
Providing reservation information to travel companies |
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JAL provides the aforementioned information to relevant travel companies when the customer submits his/her JMB member number and reservation number. |
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Inquiries |
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The reservation center will address any inquires or changes customers request related to their reservation information and will respond as quickly as is reasonably possible. |
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| 5. |
Providing information to third parties |
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JAL does not provide or disclose reservation information to third parties without the express consent of the customer and unless mandated by law. |
Basic Policies
Management of Reservation Information