Lost Your Ticket?

If you lost your domestic flight ticket, you will be required to submit a Lost Ticket Report.
You can obtain it from the travel agent where you bought the ticket or JAL Group domestic ticketing counter (city/airport).

Left behind your ticket?

On your flight date

  • To continue with your travel plan

    1. File a Lost Ticket Report Receive the customer copy of your Lost Ticket Report
    2. Purchase a replacement ticket Replacement tickets can be purchased at any JAL Group domestic ticketing counter, on applicable fares including One-Way Fare, Child Fare or Discount for the Disabled.
    3. Board your flight Receive the certificate for boarding
    4. Investigation JAL Domestic Lost Ticket Desk will investigate if any misuse of the reported lost ticket. The investigation normally takes 4 months in addition to the applicable refund period of the original ticket.
    5. Refund
  • To cancel your travel plan

    1. File a Lost Ticket Report Receive the customer copy of your Lost Ticket Report
    2. Investigation JAL Domestic Lost Ticket Desk will investigate if any misuse of the reported lost ticket. The investigation normally takes 4 months in addition to the applicable refund period of the original ticket.
    3. Refund

How to refund the ticket

If the original ticket CANNOT be found If the original ticket CAN be found
Necessary information
  • Customer copy of your Lost Ticket Report
  • Certificate for boarding (only if you have continued with your travel)
  • The credit card used for the original payment (if the payment was made by credit card)
  • Customer copy of your Lost Ticket Report
  • Certificate for boarding (only if you have continued with your travel)
  • The credit card used for the original payment (if the payment was made by credit card)
  • The original ticket
Where to apply a refund

JAL Domestic Lost Ticket Desk

JAL Group domestic ticketing counter (city/airport), or travel agent where you bought the ticket

Refund Charge

¥430 per ticket
+
¥2,000 investigation charge (¥1,000 for the lost of surchage coupon)

¥430 per ticket

  • *Other charges may apply depending on the fare rules.
Notes A refund will be made ONLY if it can be confirmed that the lost ticket has not been used or refunded.

Please contact us for the ticket refund within the refundable period (applicable refund period of the original ticket + 3 months). Refund will not be eligible if the request is made afterward.

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