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Senior Citizen Travel Support Service

Assisting elderly passengers

Helping elderly passengers to enjoy worry-free travel in the sky.

Smile Support Desk

freedial0120-25-0001 (Toll-free / Inside Japan only)

Available hours : 7:00a.m. to 8:00p.m. (open 365 days a year)

  • Tokyo : 03-4330-2525*
  • Sapporo : 011-242-2525*
  • Osaka : 06-4799-2525*
  • Fukuoka : 092-261-2525*
  • * The content of conversation with the customer may be recorded or monitored to ensure quality service.

Available Services

At Booking

Seat selection
  • * Seat selection is available up until 15 minutes prior to the departure time (except for some flights).
  • * Restrictions apply for some fare types and the number of seats available for pre-selection is limited.
  • * Pre-selected seats are subject to change without prior notice in case there is a change in the aircraft.

At Departing Airport

Passengers can be escorted by a companion (limited to one person) to the boarding gate.
Wheelchair Rental Service

Available at all airports. Please make a request through JAL Domestic Reservations in advance.

Pre-Boarding Service

Priority boarding is available. Please notify the ground staff at the boarding gate.

In-flight

We will be happy to help stow your baggage.

Please do not hesitate to contact cabin attendants should you require any assistance.

At Arriving Airport

Signboard

Our staff will escort the passenger to the meeting point in the Arrival Hall, should there be someone waiting for the passenger. Alternatively, we will take the passenger to the nearest public transport in the airport facility.

Eligibility

The service is available for elderly passengers.

Reservation

If Senior Citizen Travel Support Service is required then please let us know by calling JAL Domestic Reservations.
(If you have booked a flight online, then please make the request by phone.)

Smile Support Desk

freedial0120-25-0001 (toll-free / inside Japan only)

Available hours : 7:00a.m. to 8:00p.m. (open 365 days a year)

  • Tokyo : 03-4330-2525*
  • Sapporo : 011-242-2525*
  • Osaka : 06-4799-2525*
  • Fukuoka : 092-261-2525*
  • * The content of conversation with the customer may be recorded or monitored to ensure quality service.

At the departing airport

Please check-in at JAL Smile Support Counter (*) at the departing airport. Please allow ample time for the check-in.
(*) Information Counter at some airports.

  • * The location of JAL Smile Support Service Counter

Please find JAL Smile Support Service on the airport maps for the locations of JAL Smile Support Service Counter.

An identification badge will be given at the time of check-in. Please put it on your chest.

The Badge

At the arriving airport

To meet and greet the passenger, please wait near this sign.

Signboard

The location of JAL Smile Support Service passenger meeting point.

  • * Please find JAL Smile Support sign on the airport maps for the locations of JAL Smile Support Service passenger meeting point.

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