Expectant Mother Travel Support Service

Assisting pregnant passengers

Helping pregnant passengers to travel in comfort

Smile Support Desk

freedial0120-25-0001 (Toll-free / Inside Japan only)

Available hours : 7:00a.m. to 8:00p.m. (open 365 days a year)

  • Tokyo : 03-4330-2525*
  • Sapporo : 011-242-2525*
  • Osaka : 06-4799-2525*
  • Fukuoka : 092-261-2525*
  • * The content of conversation with the customer may be recorded or monitored to ensure quality service.

Available Services

At Booking

Seat selection
  • * Seat selection is available up until 15 minutes prior to the departure time (except for some flights).
  • * Restrictions apply for some fare types and the number of seats available for pre-selection is limited.
  • * Pre-selected seats are subject to change without prior notice in case there is a change in the aircraft.
  • * Due to safety concerns, pregnant passengers cannot be seated in an emergency exit row.

At Departing Airport

Pre-Boarding

During boarding, you will have priority to get on board.

Eligibility

The service is available for pregnant passengers.

Expected date of delivery within 28 days from the date of travel (Expected date included)

If a pregnant passenger whose expected date of delivery is within 28 days is traveling with an infant, only one infant is allowed to travel. If the infant is less than 2 years old, Child Seat is necessary.
If the infant is 2 years old, the infant can sit alone on a purchased seat, or use a Child Seat. Please contact Smile Support Desk 3 days prior to departure (*) for reservations. If you are flying on codeshare flights, traveling with infant less than 2 years old is not allowed.

  • * We may be able to accept your Child Seat request by 17:00, 1 day prior to flight departure. Also if you wish to use your own Child Seat, please contact Smile Support Service.

Items required for the flight

Expected date of delivery within 8 to 28 days from the date of travel
Medical Information Form (MEDIF) must be submitted.
Expected date of delivery within 7 days from the date of travel
In addition to the Medical Information Form (MEDIF) , an escort by a doctor is required.

  • * The Medical Information Form (MEDIF) must be filled in no earlier than 7 days prior to the date of travel, and it must be specified by the doctor that the person is fitted for Air Travel.

Reservation

If Expectant Mother Travel Support Service is required, please let us know by calling Smile Support Desk.
(If you have booked a flight online, then please make the request by phone.)

Smile Support Desk

freedial0120-25-0001 (toll-free / inside Japan only)

Available hours : 7:00a.m. to 8:00p.m. (open 365 days a year)

  • Tokyo : 03-4330-2525*
  • Sapporo : 011-242-2525*
  • Osaka : 06-4799-2525*
  • Fukuoka : 092-261-2525*
  • * The content of conversation with the customer may be recorded or monitored to ensure quality service.

At the departing airport

Please check-in at JAL Smile Support Counter (*) at the departing airport. Please allow ample time for the check-in.
(*) Information Counter at some airports.

The location of JAL Smile Support Service Counter

  • * Please find JAL Smile Support Service Service on the airport maps for the locations of JAL Smile Support Service Counter.

An identification tag will be given at the time of check-in. Please put it on your carry-on baggage.

Identification tag

To Page top