Traveling with pets

Learn about how we take care of your pet family members traveling with us.

  • *Pets will travel as cargo on our domestic flights and be handled by our subsidary company, JAL Cargo.

JAL Cargo's guide of shipping animals (in Japanese only)

To ensure your pet's travel safety

Japan Airlines follows the advice of veterinarians and other experts to ensure pets have a safe trip. However, new environments can affect pets' health in a number of ways. Please review the following before your pet travels with us.

To passengers carrying pets as checked baggage

Japan Airlines works closely with nearby veterinarians and pet hotels to ensure necessary information is available to passengers that experience a pet emergency at the airport. (not applicable for certain airports)

  • *Facilities may not be able to accommodate your pet for reasons related to veterinarian consultation hours, hotel business hours, or accommodation requirements (e.g. the need to show proof of vaccination, etc.).

About pet travel

Conditions

Animals allowed for transport

Dogs, cats, small birds, rabbits, hamsters, and other small animals

  • *French Bulldogs and Bulldogs are not permitted for transport by Japan Airlines aircraft.
  • *Passengers may carry on pets such as goldfish, turtles, and insects as long as conditions to ensure other passengers are not disturbed are satisfied.
    Please contact us (JAL Domestic Information and Reservation) for more information about these conditions.

JAL Domestic Reservation and Information

Fees

¥3,000 - ¥6,000 per pet crate per flight sector

  • *Please read the following as rates differ depending on the route.
  • *As a general rule, pets are limited to one pet per pet crate for dogs, cats, rabbits, and hamsters, and generally two per type per pet crate for small birds.

Pet charges

Weight limits

The weight of all pets and checked baggage is limited to a total of 100kg per passenger.

  • Pet + crate
    Up to 32kg *1
  • Baggage to be checked
    Free up to 20kg *2
  • Pet + crate + baggage to be checked
    Up to 100kg total *3

  • *1Your pet will travel in the cargo compartment if the combined weight of the pet and crate is 32kg or above.
  • *2Excess baggage charges will apply for baggage in excess of 20kg.
  • *3The weight limit is 45kg for flights operated by HAC and RAC/JAC.
  • Notes when checking your pets

    Hide

    French Bulldogs and Bulldogs cannot be checked. These breeds are no longer accepted on any flight due to their relative susceptibility to suffering health issues as a result of the aircraft cargo environment.

    French Bulldogs
    Bulldogs
    • You may place your pet's water bottle inside the crate, granted that it is not prone to leaking or being damaged. Our staff members will not provide your pet with food or water after your pet is checked. Please make sure your pet has had sufficient food and water before he is checked.
      • *However, for itineraries that include transfers and long layovers, you can provide pets with food and drink. Please be sure to inform a staff member when checking your pet at the departure airport.
    • Restrictions for transporting animals as cargo are subject to the types of aircraft. Please contact our cargo office at your departure airport for more information in advance.

    JAL Cargo office at domestic airports (in Japanese only)

Pet crate rental

You can either prepare your own crate or rent a crate from us when checking in your pet.
If your pet crate is deemed unsatisfactory for safe transport or if no rental crate is available, We may change the flight for the passenger and pet.
All rental crates are disinfected in advance to prevent the spread of infectious disease.

<Dogs and cats>

  Size
(W x H x D cm)
Examples of acceptable pets Crate weight Reservation Pet Charge
Advance Pay Service
S size 43×40×54 Small dogs and cats such as chihuahuas and maltese 3kg Not required Available
M size 51×48×69 Medium-sized dogs such as beagles and corgis 5kg
L size 55×60×81 Large dogs such as boxers and whippets 7kg Required* Not available
XL size 63×67×90 Large dogs such as shepherds and retrievers 10kg
  • *As cargo compartments can only accommodate a limited number of L and XL sized pet crates, please contact us (JAL Domestic Information and Reservation) before your flight to make a reservation.

JAL Domestic Reservation and Information

<Crates for rodents>

  Size
(W x H x D cm)
Examples of acceptable pets Crate weight Reservation Pet Charge
Advance Pay Service
S size 25×25×35 Hamsters, rabbits 4.6kg Not required Available
M size 32×32×39 Ferrets, large rabbits 7.4kg

How to transport your pet

Before departure
STEP 1

Review before check-in

STEP 2

Prepare letter of consent

From the departure/check-in date to pick-up
STEP 3

Up to 30 minutes prior to scheduled departure time
Pet check-in

STEP 4

Pick-up at the arrival airport

STEP 1Review before checking your pet

Please review transport environment information and notes on animal transport to ensure an enjoyable flight with your pet.

To passengers carrying pets as checked baggage

STEP 2Prepare a letter of consent

Please prepare a letter stating your consent to check your pet as baggage.

  • *Although letter templates are available at airport counters, we recommend filling them out beforehand as you may be asked to wait during busy periods.

Download letter of consent format

In order to view PDF documents, you will need to install Adobe Reader on your computer.

About PDF

STEP 3Check your pet in up to 30 minutes prior.

  • Contact our staff for the Traveling with Pets service at the baggage check-in counter. As you will need to complete payment and have your letter of consent reviewed, please arrive at least 30 minutes prior to departure.

    Airline counter information

    To the extent possible, checked-in pets will be kept in indoor air-conditioned rooms.

Before boarding the plane

  • As there is no air conditioning in the carry-on baggage storage area inside airports, pets will be transported with care to the aircraft soon after being checked in, with check-in available until just before the flight leaves.

Inside the aircraft

  • Checked pets will be held in the bulk cargo room.

    • *Although bulk cargo rooms are temperature and humidity controlled by air conditioners, the environment in these spaces may differ from that in passenger cabins due to atmospheric temperatures and other factors.

STEP 4Pick-up at the arrival airport

  • The airport staff will carefully carry your pets to the arrival lobby and deliver to you at the baggage claim area.

Earn points every time you travel with your pets.

Become a JAL Pet Club member and earn points every time you travel with your pets.

Learn more

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