If your baggage is damaged upon arrival, we will deal with the issue in accordance with our National Terms of Carriage.
Provided that the damage is not covered by one or more of the following disclaimers and within 7 days of retrieving your baggage.

Disclaimers

• We take great care in the handling of your baggage. However, please be aware that we are unable to accept responsibility for any damage to easily breakable items such as musical instruments, sports equipment (such as surfboards, windsurfing equipment, scuba gear, and bicycles), electrical equipment such as cameras or computers, precision machinery, works of art, pottery, glass or alcohol, whether such damage arises from a natural defect in the item or from its inherent nature.
• Please be aware that we are unable to accept responsibility for damage to overweight or oversized baggage, damage due to natural wear and tear or in any other way due to the inherent nature of the item, tire wear, damage or loss to removable wheels, straps, hooks, name tags, belts or other externally protruding accessories, or damage caused by safety inspections carried out by the TSA (Transport Security Administration) or other national authority. - Please be aware that we are unable to accept responsibility for minor damage (scratches, abrasion, dents and soiling) caused by normal handling processes during the loading of the aircraft (including through transport by belt conveyor system).

Compensation

Damage that is covered for compensation will as a general principle be handled on a repair basis. However, depending on the degree of damage and length of time involved, we reserve the right to implement remedies other than repair. Please be aware that compensation cannot be provided in every instance. (Including the case that one or more of the above disclaimers apply) The maximum compensation for unvalued baggage and personal effects (the amount that can be paid when our company is at fault for the damage) ¥ 150,000 per customer. A value based fee system applies to baggage with actual value over ¥ 150,000. Please inquire with staff when you check in.

Please notify a company representative at your airport of arrival.

♦In the event that your baggage has already been located, and will arrive upon a later flight

We will assist you with the necessary procedures, inform you regarding the return of your baggage, and deliver it to you.

♦In the event that no information is available regarding your baggage

We will search for your baggage, and assist you with the necessary procedures.

In principle, we will contact you daily regarding your baggage from the following day onwards. If your baggage has still not been discovered after we have searched for it for 10 days from your date of arrival or filing a non-arrived luggage claim, we will assist you in claiming compensation.

Regarding the declaration of contents

In order to help us to reunite you with your baggage, please describe the contents in detail either verbally or in writing.
The information you provide will be important in the event of compensation.

Regarding compensation

If a search does not lead to the recovery of your luggage, in accordance with our National Conditions of Carriage we will provide compensation 10 or more days from the day you arrived or filed a non-arrived luggage claim. A specialist representative will contact you to provide details of the amount of compensation, and the process of receiving it.