JAL Domestic Flights - Refunds in the case of delays and cancellations of reserved flights due to adverse weather conditions or aircraft maintenance

Refunds in the case of delays and cancellations of reserved flights due to adverse weather conditions or aircraft maintenance

To receive a refund: Please cancel the reserved flight, then request a refund within the effective refundable period.

For Ticket Refunds

Please confirm the type of your ticket

Is your ticket....

purchased through JAL website or at JAL Domestic Reservations and Information by credit card?
purchased at JAL Group Domestic Ticket Counters (City/Airport) by credit card?

* As for refunds for JMB Companion Fare, please contact JAL Domestic Reservations and Information.

yes

Is this refund for travel that has not yet begun or for the unused portion of an itinerary?

yes

Is your ticket booked and ticketed through JAL website?

yes

Will you cancel and refund the whole itinerary?

yes

If you have booked a package tour, inquiries should be made with your booking travel agent.
If you have booked through JALPAK, please follow the guidelines for JALPAK users.

■ Passengers traveling on Individual Fares: Please check JAL Domestic Reservations and Information or JAL Group Domestic Ticket Counters (City/Airport) for further details.
■ Passengers traveling on JMB award tickets: Please check JAL Domestic Reservations and Information for further details.

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