Reservation Cancellation
Cancellation should be made by JAL Domestic Reservations or online via JAL Domestic website.
If the original booking was made by a travel agency, cancellation should be made by the travel agency where the original booking was made (including package tour bookings).
- * Cancellation Charge varies by fare, sector, and date and time of cancellation.
For more information, please see Ticket Refund and Cancellation Charges
Refund application procedure
- Refund application must be made during the
Ticket Validity, within 10 days after the expiration date or within 10 days from the booked flight's departure date for non-flexible fares.
Refund application also must be made as well as for delays and cancellations due to adverse weather conditions. - The Passenger Facility Charge will be refunded in the full amount in case of a ticket refund.
- If a passenger is not able to travel due to illness, the ticket is refundable without a cancellation and refund charge, provided that medical documentation by a physician is submitted.
Please contact
JAL Domestic Reservations for more details. - Some fares cannot be refunded once the journey has commenced or the ticket is partially used.
- To receive a refund, present the ticket or the authentication code (the JMB membership number, reservation number, or credit card number you used to purchase the ticket) within the effective refundable period.
Refund location and method
| Location of purchase | Payment method | Refund location | Refund method | |||
|---|---|---|---|---|---|---|
| JAL Group domestic ticket counter (City/Airport) | JAL website | JAL domestic reservations and information | Travel agency where the ticket was originally issued | |||
| JAL Group domestic ticket counter (City/Airport) | Credit card | Yes |
Yes |
Yes |
Refund will be returned to the credit card used for the original payment. | |
| Cash | Yes (Cash) |
No |
Yes (Cash) |
If refund will be returned to the passenger's bank account, bank charges (210yen) must be paid by the passenger. | ||
| e JAL POINT | Yes |
No |
Yes |
The amount paid with e JAL POINT is non refundable. | ||
| Others | Yes |
No |
No |
Depending on the method of payment, refunds may not be permitted. | ||
| JAL website | Credit card | Yes |
Yes |
Yes |
Refund will be returned to the credit card used for the original payment. | |
| JAL domestic reservations and information | Credit card | Yes |
Yes |
Yes |
Refund will be returned to the credit card used for the original payment. | |
| Convenience store | Cash | Yes (Cash) |
No |
Yes (Bank transfer) |
If refund will be returned to the passenger's bank account, bank charges (210yen) must be paid by the passenger. | |
| Online transfer, ATM transfer | Bank transfer | Yes (Cash) |
No |
Yes (Bank transfer) |
||
| Designated travel agency | Cash | Yes (Cash) |
||||
| Credit card | Yes |
Refund will be returned to the credit card used for the original payment. | ||||
- * A replacement Shareholders special discount coupon will be issued at a JAL Group domestic ticket counter (City/Airport) provided that the original coupon is still valid and within the refundable period. (For JTA/JAC/RAC flights only)
Effective Refundable Period
Application for refund should be made during the period of validity of the ticket or within 10 days after the expiration date.
For non-flexible fares, refund application must be made within 10 days after the departure of a booked flight. For more information,
please see Effective Refundable Period.
< Ticket Validity >
- * A ticket is valid for the booked flight only, if a reservation is made with the ticket.
| Fare | Ticket Validity | |
|---|---|---|
| Fares that permit reservation changes | One-Way Fare, Child Fare, Round-Trip Fare, JAL Business KIPPU, Care Giver’s Saver Fare, Discount for the Disabled, Special Transit Fare, RAC Round-Trip Fare, Shareholder’s Saver Fare. | A ticket without a reservation is valid for a maximum of 90 days after the date of ticket purchase. |
| Shuttle Round-trip Fare (*1) | Valid for 7 days from the date of outbound travel, which was specified at the time of ticket purchase. | |
| Fares that do not permit reservationchanges | TOKUBIN 1 Advanced Purchase Fare, TOKUBIN 3 Advanced Purchase Fare, TOKUBIN 7 Advanced Purchase Fare, SAKITOKU Advanced Purchase Fare, Super SAKITOKU Advanced Purchase Fare, JMB Companion Fare (*1)(*2), Transit Fare 7 (*1)(*2), Transit Fare 28 (*1)(*2) | Valid on the booked flight only. |
- *1 Not refundable once the journey commences or if the ticket is partially used.
- *2 For JMB Companion Fare, the redeemed mileage is not refundable.
Number of days required for refund processing
-
Refund must be issued by a credit card company if the original payment was made by credit card.
Refund processing with credit card companies may take as long as 2 to 3 months, as the transaction deadline and handling procedure vary for each individual credit card company.
There may be cases where the amount of fare will be debited first, then the amount minus the handling charge may be credited afterwards, or cases where only the handling charges will be debited as a result of having both debit and credit transactions in place simultaneously. Please inquire with each individual credit card companies for details. - For passenger who have made the payment by cash, online transfer, or ATM transfer, the payment shall be made within 5 working days* to your appointed bank account.
- * This indicates a normal transfer term. At times such as bank system dysfunction or disorder of large scale flight operation, we are unable to process within this time.
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