E-mail notification (domestic flight)

Learn about our e-mail notifications for domestic flight booking and operation.

E-mail about flight booking

  • Booking completion notifications

Detail

E-mail about flight information

  • Boarding instructions
  • If your flight has a schedule change or is canceled
  • If your flight operation status is likely to be changed
  • If your reserved seat was changed

Detail

How to register your e-mail

JMB members can register or change e-mail notification settings from the JMB Information menu after login.

Learn more

When booking your domestic flight online, enter your e-mail address on the passenger informaion page. E-mails about flight booking and flight information will be sent to the e-mail address registered to your booking.
(JMB members will have their e-mail address automatically filled in.)
The "Use a separate e-mail for this booking" box is pre-checked on passenger information page. If you don't wish to receive any e-mail notifications, please uncheck this box to opt out.
*Once your e-mail address is registered, it cannot be changed or deleted.

E-mail about flight booking

E-mail notification will be sent out once only after you made a booking on JAL's website. No e-mail will be sent further after you complete the ticket purchase or cancel the booking.

  • Only one e-mail address (for PC or mobile) may be registered per booking.
  • E-mail will be automatically sent out as soon as you completed a booking.

When to receive e-mail notification

E-mail notification will NOT be sent in the following cases

  • When ticket purchase is completed or a booking is cancelled
  • If you purchased a Group Discount Fare
  • If you booked or purchased your domestic ticket through JAL call center, JAL domestic airport ticketing counter (city or airport) or a travel agency

E-mail about flight information

E-mail notifications about boarding procedures, changes in your flight booking or operation status will be sent automatically on the day prior to departure (in Japanese only).

When to receive e-mail notification

  • How to get your travel companion received the same e-mail notifications

    Show

    Add your travel companion's JMB membership number to the same booking as below through the Manage booking page. Make sure your travel companion has enabled his/her registered e-mail address in JMB to receive e-mail notifications.

E-mail notification will NOT be sent in the following cases

  • If you purchased a Group Discount Fare
  • Bookings with five flight segments or above
  • E-mail about boarding procedures will not be sent if the booking is not made by 5:00 AM on the day before departure.

E-mail never arrived?

  • Check if the e-mail address you provided is correct.
  • Ensure that your e-mail settings are not blocking the following domains or e-mail addresses:
    jalmail@jal.com; 5971auto@jal.co.jp; JMB_AUTO@jal.com.
  • Is the storage of your e-mail inbox full?
  • Was the e-mail automatically filtered to your junk folder?
  • Was your domestic flights included in an international flight booking or on the international fares (e.g. Japan Explorer Pass, Yokoso Japan Fare series)?
    Registration to receive e-mail notification for international flights is required separately in such cases.
  • Check if you are not eligible to receive e-mail.
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