How to apply refund when flight disruption is expected

Check the eligibility for changes on your tickets

Notice

To refund your ticket, please cancel the flight booking and submit your request for refund within the ticket validity.
We will not charge any handling fees for the refund.

If your ticket is on individual fares

  • If you have commenced your trip (part of the flight sectors in your ticket are boarded), we will refund the remained balance after deducting the charges for the boarded flight sectors.

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    For example
    If you have purchased a round-trip ticket of Tokyo (Haneda) - Osaka (Itami) route on Round-Trip Fare (Total charge: 20,700) and boarded the outbound flight from Tokyo (Haneda) to Osaka (Itami), to refund the inbound flight from Osaka (Itami) to Tokyo (Haneda), we will refund the balance by deducting the charge for the outbound flight (¥10,350) from the total charge of your ticket.

  • Notice about refund on JAL website

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    Online refund is accepted up to 3 days after the departure date of your last flight sector. If you cannot meet this required deadline to refund online, please contact us (JAL Domestic Reservation and Information) within the time limit for refund.

    Ticket validity JAL Domestic Reservation and Information

If your ticket was redeemed with JMB miles

  • Notice about refund on JAL website

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    Online refund is accepted up to 15 minutes before the departure time of the first flight sector. If you cannot refund by this required deadline, please contact us (JAL Domestic Reservation and Information) within the ticket validity.

    JAL Domestic Reservation and Information

If your ticket is included in a package tour

If you have booked a package tour, please contact your travel agent for inquiries and refund.

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